Operations Team Leader

At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.**Overview**:We are currently looking for a Team Lead for our Content team.**About The Role**:- The Editorial Team Lead is expected to lead our Editorial team by providing effective guidance on a day-to-day basis. You will be responsible for supervising, managing, and motivating team members regularly. As a team leader, you will be the contact point for the editorial team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration. Ultimately, you should lead by setting a good example and engaging the editorial team to achieve the goals set out by the business.**Responsibilities**:- Supporting the Editorial Manager, overseeing the organization of workflow and personnel schedules in the most efficient manner relative to cost, time, and accuracy; providing prioritization guidance of work assignments- Manage team members' performance including one-on-ones, quarterly check-ins, and annual review. Reward and coach/counsel staff.- Maintain workload requirements and inform manager and staff of changes to deadlines- Maintain quality and coverage standards within the content database- Resolve and direct editorial discrepancies reported by clients- Devise and implement ideas and procedures to improve quality and productivity.- Collaborate with the entire content team to build resources, establish processes, and define research best practices- As the editorial group and database coverage expectations expand identify new tools to assist- Execute integration & project activities based on the manager's direction- Coordinate training for new staff members or refresh the skill sets of the editorial team- Maintain the content operations knowledge database ensuring that all editorial documentation is kept up to date and that any changes to software, process, or standards are documented- Perform Editorial tasks when required**Requirements/Qualifications**:- 3+ years of team management work experience- Experience in working with global stakeholders and clients- Ready to work in a 24/7 operation, including evening, night and weekend shifts- Proven record of delivering quality results on time- Uses logic to analyze data and capability to draw conclusions and communicate or provide advice or consultation to people managers and process owners.- The ability to communicate clearly, concisely and effectively both verbally and in written communication.- Maintain composure and respond appropriately in stressful or crisis situations.- Ability to effectively build consensus within the team and among disparate stakeholders- Capability to evaluate process performance within an organization and to make recommendations for improvements- The role is hybrid, so you must live near Nielsen’s office. Hybrid Workers are those employees who are working partially from home which is in the same city as the Nielsen office they are employed with and partially from a Nielsen office / site.**About the Team**:- Gracenote, a Nielsen company, provides music, video, and sports content along with technologies to the world's hottest entertainment products and brands, which is also a global standard for music and video recognition which is supported by the largest source of entertainment data. Gracenote features descriptions of more than 200 million tracks, TV listings for 85+ countries, and statistics from 4,500 sports leagues and competitions.**ABOUT NIELSEN**By connecting clients to audiences, we fuel the media industry with the most accurate understanding of what people listen to and watch. To discover what audiences love, we measure across all channels and platforms⁠—from podcasts to streaming TV to social media. And when companies and advertisers are truly connected to their audiences, they can see the most important opportunities and accelerate growth.Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas, and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and act. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best workLI-YL1