Customer Service Manager

hace 2 semanas

Chihuahua, México AutoZone A tiempo completo

**Summary**:Planning, directing and overseeing the ALLDATA Customer Operations area in BTSSC to encourage optimum performance results.**Key Responsibilities**:- 30% Coach, mentor and develop staff, including onboarding process for new hires and career path development- 20% Develop processes for performance management aligned with ALLDATA/AZ Culture that encourage the employee to succeed- 10% Communicate regularly with other areas and upper management team members to increase the effectiveness- 20% Plan and allocate resources effectively to meet the departmental KPI’s- 20% Review performance data and establish feedback systems. Prepare and maintain reports for upper management.**Education and/or Experience**:- Level of formal education: A Bachelor's degree (BA, BS) or equivalent.- Area of study: IT / Management / Business- Years of experience: 5-7 years- Type of experience: Customer service, High volume call center, management, leadership

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