Sr. Customer Service Representative
hace 2 días
**SUMMARY**:Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives.**JOB DUTIES**- Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.- May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.- Orders items to ensure appropriate inventory levels are maintained for customers.- May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.- Expedites backorders.
May pull inventory and prepare order for shipment to customer.- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.- Determines the most cost effective shipping method for customer orders.- May handle customer returns.- May be assigned to one customer.- Provides coaching, guidance, and direction to less experienced Customer Service Representatives.- Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.- May be responsible for quality and/or safety in the branch.- Performs other duties as assigned.- Responds to complex customer inquires regarding products, provides quotes, and handles order entry.**EDUCATION & EXPERIENCE**- Typically requires a high school diploma or GED- Five (5) or more years of related experience or an equivalent combination.- ** KNOWLEDGE, SKILLS, ABILITIES**:- Excellent communication skills including written, verbal, and listening.- Ability to multi-task and time management skills required.- Excellent computer skills.- Excellent negotiation skills.- Strong product knowledge.- Reliability, organization, and attention to detail required.**PHYSICAL DEMANDS**:**LICENSES & CERTIFICATIONS**:- None required.**SUPERVISORY RESPONSIBILITY**:*****BUDGET RESPONSIBILITY**:- No**COMPANY INFORMATION**:Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
-
Customer Service Representative
hace 3 semanas
Apodaca, México Mg Head Hunting A tiempo completoRequisitos: 3-5 años de experiencia en servicio al cliente. Inglés avanzado. Responsabilidades: Es el enlace principal con marketing y ventas para los clientes asignados. Implementación de programas de marketing para cuentas asignadas. Apoyar todos los aspectos del servicio al cliente, incluidos, entre otros: cotizaciones de precios y seguimiento de...
-
Customer Service Representative
hace 3 semanas
Apodaca, México Recrew A tiempo completo**Importante empresa del giro automotriz en Apodaca esta en búsqueda de un **_**Customer Service Representative**_**.****Escolaridad**:Lic. Comercio Exterior, Relaciones Internacionales, Logística o afín. (Titulo o carta pasante)**Principales responsabilidades y conocimientos**:- Servicio diario a clientes en México y EUA.- Comprender las necesidades y...
-
Customer Service Representative
hace 2 semanas
Apodaca, México PRODENSA SERVICIOS DE CONSULTORIA - principal A tiempo completoEmpresa que se dedica a realizar componentes electrónicos ubicada en Apodaca, N.L se encuentra en búsqueda de: Customer Service Representative.**Propósito**:- Planear y monitorear de forma oportuna los material y productos usados por la compañía en el área de producción.**Requisitos**:- Ingeniería Industrial, Licenciatura en comercio exterior,...
-
Customer Service Representative
hace 3 semanas
Apodaca, México Parker-Hannifin Corporation A tiempo completoLocation: APODACA, NL, MexicoJob Family: Customer ServiceJob Type: RegularPosted: Jul 14, ****Job ID: ***** Job Description Works within a team-based approach to be the single point of contact to Chomerics' entire customer base. Provides support for a variety of customer needs within multiple industrial markets. As a team, work to continually improve the...
-
Senior Customer Service Representative
hace 2 días
Apodaca, México Gentherm A tiempo completo1 day ago Be among the first 25 applicants Get AI‑powered advice on this job and more exclusive features. Your Career. Your Impact. Your Future. At Gentherm, we believe theुक्रnext big breakthrough begins with you. As a global leader in thermal management and pneumatic comfort technologies, we develop advanced systems that deliver meaningful...
-
Senior Customer Service Representative
hace 2 días
Apodaca, México Gentherm A tiempo completo1 day ago Be among the first 25 applicants Get AI‑powered advice on this job and more exclusive features. Your Career. Your Impact. Your Future. At Gentherm, we believe theुक्रnext big breakthrough begins with you. As a global leader in thermal management and pneumatic comfort technologies, we develop advanced systems that deliver meaningful...
-
Customer Service
hace 3 semanas
Ciudad Apodaca, Nuevo León, México JAEGGI Hybridtechnologie AG A tiempo completoCustomer Service RepresentativeWe're hiring at Güntner: Customer Service RepresentativePosition Objective:The Customer Service Representative is responsible for ensuring customer satisfaction through effective communication with all departments involved in the order process, in alignment with the company's core mission.ResponsibilitiesCustomer data...
-
Customer Service Representative
hace 2 semanas
Apodaca, México Parker-Hannifin Corporation A tiempo completoLocation: APODACA, NL, Mexico Job Family : Customer Service Job Type : Regular Posted : Jul 14, 2025 Job ID: 58315 **Job Description**: Works within a team-based approach to be the single point of contact to Chomerics’ entire customer base. Provides support for a variety of customer needs within multiple industrial markets. As a team, work to continually...
-
Customer Service Representative
hace 3 semanas
Apodaca, México beme A tiempo completoEmpresa Europera líder en fabricación de maquinaria industrial busca **Customer Service Representative** para el área de **Apodaca, Nuevo León** con 2 años de experiência.**Ofrecemos**:- Sueldo de $20,000- Prestaciones de ley al 100%- Seguro de gastos médicos mayores- Seguro de vida- Horario de lunes a viernes**Actividades**:- Proporciona soporte...
-
Customer Service
hace 3 semanas
Apodaca, México Plastiexports A tiempo completoPlastiexports solicita:Customer Service Representative**Requisitos**:- Licenciatura en Negocios/Relaciones Internacionales o Afín.- Ingles Avanzado- Experiência reciente en el puesto de mínimo 3 años- Manejo de MRP y Excel- Conocimiento básico de logística e inventariosTipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario: $30,000.00 -...
