Customer Service Supervisor Sr

hace 1 semana

Ciudad Juarez, México W SILVER S DE RL DE CV A tiempo completo

**Customer Service Supervisor Sr.**Ensure that all customer orders are processed according to official leadtimes and that customers get order updates in a timely fashion- Ensure that appropriate resources are in place at all times to receive and answer customer calls- Manage department workload by monitoring productivity and service quality, and ensuring team performance meets and exceeds metrics- Conduct escalation outreach to customers, who request, or need, supervisory assistance- Communicate initiatives, operational changes, and other information to the team- Plan and direct warranty activities of the Customer Service Team- Develop and maintain updated Customer Service department policies and procedures- Supervise and coordinate Customer service/warranty activities to ensure delivery of quality products to customers- Responsible for designing and implementing improved processes and operational policies- Recommend changes to products or services to fulfill customer needs- Total involvement with training, communication and development of all Customer Service personnel- Review and manage Customer Service assignments and offer preliminary guidance as needed to properly prepare the Customer Service Staff for working each claim- Constantly work toward lowering average order completion time and service satisfaction for customers- Generate reports to manage the current number of customer orders and calls**Supervisory Responsibilities**Directly supervise 4 employees in the Customer Service Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Tipo de puesto: Tiempo completo, Por tiempo indeterminadoBeneficios:- Caja de ahorroHorario:- Turno de 8 horasPago complementario:- Bono de asistencia- Bono de puntualidadIdioma:- Inglés (Deseable)Trabajar desde casa:- No

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