Customer Service Supervisor

hace 1 semana

Ciudad Juarez, México Vishay Intertechnology Inc A tiempo completo

**Ayúdanos a construir el DNA de la tecnología.**Position Title: Customer Service SupervisorReports to Department SupervisorRecruitment Location Planta Bermúdez I, Parque Industrial Antonio J. Bermúdez #8750, Calle. Ohm. Cd. Juárez, Chih., C.P. 32537, México, Vishay, teléfono Labor Entity Vishay Guadalajara Jal. Av. Niño Obrero 820-10, Chapalita Oriente, 45040 Zapopan, Jal.Classification: Sales/ Customer Service1. SUMMARY OF POSITION: Briefly state the overall purpose of the position in one or two sentences, highlighting the general function(s).Responsibilities include supervising the customer service function such as order processing, customer expediting, returns, large account management, and supervision of Customer Service personnel.2. ESSENTIAL JOB FUNCTION(S): Be specific.Supervises and manages the work assignments of 10-15 Customer Service personnel. Responsible for identifying the training needs of department employees, preparing employee evaluations, administering merit wage increases and handling corrective actions when required. 20Maintains an open line of communications to the Customer Service Manager and to all outside field sales representatives. 10Receives and resolves customer complaints concerning shortages, damages, poor quality, mixed ware, incorrect and incomplete documentation and late receipt of product. Resolution of problems can include coordination of authorization of returns and issuance of credit with divisional contacts. 15Supervises activities such as order entry, expediting, coordination of return authorizations and credit administration with applicable product divisions. 15Implements approved policies/procedures that need to be followed by CSR’s. Monitors for compliance. 10Coordinates account activities with the Area Sales Directors regarding specific issues within that territory. 53. OTHER PRINCIPAL RESPONSIBILITIES/ACCOUNTABILITIES:Refers problems outside scope of responsibility to assigned field sales personnel and/or to Customer Service Manager. 10Maintains files on correspondence, pricing data, open orders and closed orders. 5Interfaces with representatives within their regions to coordinate and resolve any issues. May need to travel. 5Coordinates complex projects. 54. EXPERIENCE: number of years required and specific type of experience.5 years of experience in customer service environment with appropriate supervisory skills.5. EDUCATION: type of degree required, if any, plus specialized technical knowledge or course requirements.BS in business or equivalent in experience.Broad knowledge of a discipline such as marketing, sales management, or business administration.6. DIMENSIONS: number of employees supervised, budget responsibility, product line supervision, sales volume, etc.Responsible for supervising 10-15 people.7. PHYSICAL DEMANDS, WORK ENVIRONMENT AND REQUIRED SAFETY EQUIPMENT: be specific.Typical office environment.Con nosotros, tu experimentarás trayectorias profesionales únicas, una cultura abierta y colaborativa, un negocio estable que estará a tu disposición y oportunidades para trabajar a nível mundial y local.¿Tienes las habilidades que necesitamos? ¿Estás listo para ejercer tu poder en tu carrera, así como ejerces tu fortaleza en el mundo? **Si es así, aplica hoy.

  • Customer Service Supervisor Sr

    hace 1 semana

    Ciudad Juarez, México W SILVER S DE RL DE CV A tiempo completo

    **Customer Service Supervisor Sr.**Ensure that all customer orders are processed according to official leadtimes and that customers get order updates in a timely fashion- Ensure that appropriate resources are in place at all times to receive and answer customer calls- Manage department workload by monitoring productivity and service quality, and ensuring...

  • Customer Service

    hace 2 semanas

    Ciudad Juarez, México Emprego MX A tiempo completo

    **PLASMAN** **Solicita**:CUSTOMER SERVICE & PLANNING SUPERVISOR** **Descripción y Requisitos** **Descripción y Requisitos** **PRINCIPAL RESPONSABILITIES**: - Implement and manage the process fully integrated with planning that incorporates capacity planning, scheduling, inventory, material and associated with any cost involve - Performs Analysis for...

  • Customer Service Agent

    hace 3 semanas

    Ciudad Juarez, México North American Production Sharing de Mexico SA de CV A tiempo completo

    **JOB SUMMARY**:**ESSENTIALS FUNCTIONS**:- Researches and resolves customer problems, complaints and questions according to established customer service guidelines and processes- Processes request for literature, shipping information pricing and quotes- Involves supervisor and/or other people when problems become complex or difficult to...

  • Customer Service

    hace 1 día

    Ciudad Juarez, México Emprego MX A tiempo completo

    **CONFIDENCIAL** **Solicita**: **Customer Service** **Descripción y Requisitos** - Customer Service- Experiência en Calidad 5+ años - Experiência en la industria arnesera 5+ años - Experiência con manejo de clientes - Conocimientos de herramientas estadísticas - Excelente Inglés 95% - Disponibilidad Inmediata - Carrera terminada - Trabajo en...

  • Customer Service

    hace 2 semanas

    Ciudad Juarez, México American International Border Logistics A tiempo completo

    ¡Únete a nuestro equipo en AIBL!Estamos **Solicitando: Customer Service**:**Requisitos**:- Ingles conversacionales.- Actitud proactiva y enérgica.- Con o sin experiência en logística.- Experiência previa en Customer Service.- Disponibilidad para trabajar en el 2° turno.**Descripción del Puesto**: En AIBL, valoramos la excelencia en el servicio al...

  • Customer Service Representative

    hace 2 semanas

    Ciudad Juarez, México North American Production Sharing A tiempo completo

    **JOB SUMMARY**:**ESSENTIALS FUNCTIONS**:- Researches accounts, identify key players and generates interest- Routes qualified opportunities to the appropriate sales executive for further development and closure- Telephones prospect to identify appropriate contacts, qualify and drive lead through the sales pipeline- Researches and resolves customer problems,...

  • Customer Service

    hace 4 días

    Ciudad Juarez, México Emprego MX A tiempo completo

    **EMPRESA DEL RAMO ELECTRONICO** **Solicita**: **CUSTOMER SERVICE** **Descripción y Requisitos** **SUMMARY**: Provide Customer Service in a Call Center or other area of the operations to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment. This...

  • Customer Service Representative

    hace 2 semanas

    Ciudad Juarez, México North American Production Sharing A tiempo completo

    **JOB SUMMARY**:**ESSENTIALS FUNCTIONS**:- Researches accounts, identify key players, and generates interest- Routes qualified opportunities to the appropriate sales executive for further development and closure- Telephones prospect to identify appropriate contacts, qualify and drive lead through the sales pipeline- Researches and resolves customer problems,...

  • Bilingual Customer Service Representative

    hace 3 semanas

    Ciudad Juarez, México North American Production Sharing A tiempo completo

    **JOB SUMMARY**:**ESSENTIALS FUNCTIONS**:- Researches accounts, identify key players and generates interest- Routes qualified opportunities to the appropriate sales executive for further development and closure- Telephones prospect to identify appropriate contacts, qualify and drive lead through the sales pipeline- Researches and resolves customer problems,...

  • Customer Service Supervisor

    hace 2 semanas

    Ciudad de México Page Personnel A tiempo completo

    Customer service supervisor- Medical/Pharmaceutical**Sobre nuestro cliente**:Global leader in medical imaging.**Descripción**:- Manage, guide, coach, and motivate the LATAM Customer Service Team- Actively promoting and managing the continuous improvement of customer service standards- Assisting in problem-solving and root-cause analysis regarding the LATAM...