Remote Customer Service Representative

**Job description Please read fully before applying****COMPANY IS IN THE UNITED STATES BUT YOU MUST RESIDE IN MEXICO. FULLY REMOTE WITH YOUR OWN EQUIPMENT MUST BE ABLE TO SPEAK AND READ ENGLISH WELL AND FLUENT. CUSTOMER SERVICE CALL CENTER EXPERIENCE A MUST****Full time position Hours will be as follows: Monday through Friday 10am to 7pm CST. Training class starts Monday August the 11th****MUST HAVE OWN DESKTOP COMPUTER OR LAPTOP WITH SPEEDS AT 125MPS OR FASTER. PLEASE CHECK YOUR SPEED ON FAST.COM BEFORE APPLYING. NO MACBOOKS OR CHROMEBOOKS THEY WILL NOT WORK WITH OUR SYSTEMS. QUIET WORKSPACE WITH HEADPHONES IS REQUIRED.****BASIC COMPUTER SKILLS A MUST****Overview- This a contract Position Long term****Customer Service Position**: This role supports **American Service Pets**, a company dedicated to assisting pet owners in securing emotional support animal certifications. The process and requirements for certification can vary, making knowledgeable support essential.Customer Interaction: In this customer service role, you will handle a variety of inbound calls. These may include inquiries from prospective customers interested in our services, existing clients seeking assistance or information, and some who may wish to cancel their subscriptions. Your role is crucial in providing comprehensive support across all customer interactions.Call Volume and Service Quality: You are expected to handle approximately 30-40 calls daily, focusing on delivering exceptional customer service. Each interaction is an opportunity to address the customer's unique needs effectively, ensuring they receive the highest quality of support.Versatile Support: As a customer service representative, you will assist customers in understanding the certification process, answer their queries, and ensure they feel supported every step of the way. Your ability to pivot smoothly from one customer scenario to another is key to providing seamless and effective assistance.**Duties**- Provide accurate information regarding products and services.- Assist customers in troubleshooting issues and resolving complaints effectively.- Maintain detailed records of customer interactions and transactions.- Collaborate with other departments to ensure customer satisfaction.- Follow up with clients to ensure their needs are met and expectations exceeded.- Utilize office software and tools to manage customer data efficiently.- Participate in training sessions to enhance product knowledge and service skills.**Requirements**:- Previous experience in customer support or call center environments is a plus.- Strong communication skills with the ability to articulate information clearly and effectively.- Familiarity with office software and computerized systems for managing client information.- Excellent problem-solving skills and the ability to remain calm under pressure.- A positive attitude with a passion for helping others succeed.- Ability to work independently as well as part of a team.Join us in providing outstanding client services while developing your career in a supportive environment**PLEASE ATTACH A RESUME IN ENGLISH****Job Type**: Full time**COMPUTER SKILLS A MUST****CUSTOMER SERVICE PHONE SKILLS A MUST****CALL CENTER EXPERIENCE**- Day shift- Morning shiftWork Location: RemotePay is $7 US dollars per hour.Expected hours: 40 per weekWork Location: RemotePay: $130.65 per hourExpected hours: No more than 40 per weekApplication Question(s):- Do you speak and understand English well?**Experience**:- Call Center: 3 years (required)- Customer Service: 3 years (required)Work Location: RemoteExpected Start Date: 11/08/2025