Receptionist/ Collections/ Legal Admin/ Intake

**Our Immigration Law Firm is actively looking for a BILINGUAL agent with experience in customer service or reception.****STAFFING UP** is looking for a bilingual (english/spanish) speaking customer service/reception agent.- because our immigrant community deserves nothing less.**Requirements**:- Excellent verbal and written communication skills in English and Spanish;- Demonstrate analytical and problem-solving skills in a fast-paced environment;- MUST maintain strong attention to detail;- Assist our clients over the phone with their requests and answer their questions;- Achieve a high level of productivity with great accuracy;- Multi-task in a fast-paced environment with competing demands;- Demonstrate flexibility and initiative regarding assignments;- Organization skills;- Ability to handle a high volume of calls with varying degrees of questions or concerns;**Responsibilities**:- Immediately contact every potential client and establish relationship with client;- Screen telephone calls before scheduling an attorney-client consultation;- MUST schedule appointments for potential clients through a variety of our tools;- MUST reach at least 100 calls a day;- Follow up with pending inquiries;- Update logs and reporting systems to reflect status of all potential new clients;- Maintain the highest level of customer care while demonstrating a friendly and cooperative attitude even with a high volume of inbound calls.**Qualifications**- Speak English and Spanish with full proficiency- Excellent verbal skills- 2-3 years of customer service experience- Strong background with performance-based metrics- Resourceful and motivated to solve issues as they arise- Customer service and sales attitude- Calm under pressure- Detail-oriented- Organized- Strong ability to multi-task- Effective communicator- Be comfortable navigating multiple windows and tabs on a desktop computer.**Schedule**:- 10:00 AM - 7:00 PM- 1 day off (to be determined)Tipo de puesto: Tiempo completoSueldo: $11,100.00 - $17,350.00 al mesHorario:- Incluye fines de semana- Turno de 8 horasPrestaciones:- Aumentos salariales- Opción a contrato indefinido- Seguro de gastos médicosPuede trasladarse/mudarse:- 34000, Durango, Dgo.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)Lugar de trabajo: Una ubicación