Bilingual Customer Service Representative
hace 1 semana
***:**ACCOUNTABILITIES**:**Contacts Donors for Donor Operations Related Activities that Include Assessing Donor’s Physical and Emotional Qualifications**:- Donor Education advanced Reinforces commitment and retention messages to donors. Practices behavioral coaching techniques asks open ended questions, utilizes reflective listening skills, summarizes conversations, and assesses next steps in the donation process.- Donor Health Screening Collects donors’ medical health history information and assesses medical conditions and nonmedical factors to determine further donor participation. Appropriately engages Clinical Workup Specialists, Medical Services, Provider Services, and Donor Advocacy for consultation on unusual donor circumstances. Documents and communicates resolutions or anticipated next steps.- Coordination of Blood Draws appointment time, location, kit ordering, donor kit tracking and completing follow up forms as needed.- Completes operational activities within established timelines and standards and maintains compliance with identified department performance standards. Provides required updates to Case Management and communicates search activity resolution with donor. Documents all donor activity in STAR Link and donor file. Completes all appropriate NMDP documentation.**Establishes and Maintains Good Relationships with Donor Engagement Team, Donor Center Staff, Collaborating Departments, and External Vendors**:- Maintains understanding of donor operations processes and unique customer requirements.- Upholds, develops, and supports relationships with Donor Engagement Team, NMDP KitMaker and external laboratory partners or other draw sites to maintain phlebotomy sites throughout service areas.- Collaborates with other teams and departments to achieve goals and support the work of Donor Operations example Marketing and Communications, Donor Experience, Case Management, Search Advocate.- Collaborates closely with Workup teams to manage details and ensure smooth and timely hand offs of donor cases.**Other Duties as Required for Team Department Operations**:- Maintains on going knowledge of HLA, and blood stem cell transplantation.- Assists in maintaining STAR Link donor database.- Participates in shared team responsibilities and staff back-up including coverage of calls on the general team phone skill and servicing those donor files as needed with a demonstration of excellent customer service resolution skills.- Participates in continuous improvement, pilot projects and other workflow management projects as requested.- Performs all duties in compliance with standard operating procedures, National Marrow Donor Program NMDP standards, regulations outlined in the Code of Federal Regulations CFR, Federal Drug Administration FDA guidance and other applicable Federal, state and local laws. Adheres to OSHA guidelines as applicable.- Applies appropriate use of available people finder tools, as deemed necessary.- Locates donors using data provided at recruitment, including alternate contacts, uses internet search tools and other identified resources. Collaborates with recruitment groups as needed. Identifies new search tools and methods as available.- Utilize provided search tools to identify and locate difficult to find donors.- Manage high volume of challenging file type.Tipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario: $35,000.00 - $45,000.00 al mesHorario:- Horario flexible- Lunes a viernes- Turno de 8 horas- Turno mixtoIdioma:- Inglés (Deseable)
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Bilingual Customer Service Representative
hace 2 semanas
Colonia Polanco, México MultiLatin Background Screening A tiempo completoImportante Consultoría de Servicios solicita: **BILINGUAL CUSTOMER SERVICE REPRESENTATIVE** - Experiência en Customer Service / Customer Care / Atención a Clientes a sector corporativos y/o empresas. - Idioma**:Inglés Avanzado (INDISPENSABLE)**: - Capacidad de análisis. - Capacidad de realizar múltiples tareas. - Manejo de Excel - Escolaridad:...
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Bilingual Customer Service Representative
hace 5 días
Colonia Polanco, México MultiLatin Background Screening A tiempo completoImportante Consultoría de Servicios solicita:**BILINGUAL CUSTOMER SERVICE REPRESENTATIVE**- Experiência en Customer Service / Customer Care / Atención a Clientes a sector corporativos y/o empresas.- Idioma**:Inglés Avanzado (INDISPENSABLE)**- Capacidad de análisis.- Capacidad de realizar múltiples tareas.- Manejo de Excel- Escolaridad: Licenciatura...
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Bilingual Customer Service Representative
hace 7 días
Colonia Polanco, México MultiLatin Background Screening A tiempo completoImportante Consultoría de Servicios solicita: **BILINGUAL CUSTOMER SERVICE REPRESENTATIVE** - Experiência en Customer Service / Customer Care / Atención a Clientes a sector corporativos y/o empresas. - Idioma**:Inglés Avanzado (INDISPENSABLE)** - Capacidad de análisis. - Capacidad de realizar múltiples tareas. - Manejo de Excel - Escolaridad:...
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Customer Service Representative
hace 2 semanas
Azcapotzalco, Ciudad de México Epsilon Solutions Ltd. A tiempo completoRole: Bilingual Call Center Agent Location: AZCAPOTZALCO- Mexico City, Mexico (ONSITE) Job Summary This is a full-time on-site role for a Customer Service Representative in Azcapotzalco, CMX. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing outstanding customer support, and ensuring customer...
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Bilingual Customer Service Representative
hace 7 días
San Miguel de Cozumel, México DME Service Solutions A tiempo completo**Company name**: DME Service Solution **Department**: Operations **Job title**: Customer Service Representative **Location**: Hybrid **Reports to** : Customer Service Supervisor **Country** : Monterrey, Nuevo Leon, Mexico - **We offer**:_ - _**Home office - **_including_ **the training **_ - _**The company will provide the equipment**_ - _**100% Paid...
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Bilingual Customer Service Representative
hace 5 días
San Miguel de Cozumel, México DME Service Solutions A tiempo completo**Company name**: DME Service Solution**Department**: Operations**Job title**: Customer Service Representative**Location**: Hybrid**Reports to** : Customer Service Supervisor**Country** : Monterrey, Nuevo Leon, Mexico- **We offer**:_- _**Home office - **_including_ **the training **_- _**The company will provide the equipment**_- _**100% Paid training**_-...
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Bilingual Customer Service Representative
hace 2 semanas
Ciudad de México Nextshore A tiempo completoJob Title: Bilingual Customer Service Representative Location: Remote (Mexico) Experience Level: 2+ Years Base Salary: MXN $3,000 per week (net). Weekly Bonus: Up to MXN $2,000 based on attendance and punctuality. Total Weekly Earnings: Up to MXN $5,000 net (approx. MXN $20,000/month). Language Requirement: Advanced English proficiency About the Role Our...
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Bilingual Customer Service Representative
hace 1 semana
San Nicolás de los Garza, México VEGE DE MEXICO SA DE CV A tiempo completoIn **Vege de México**, an automotive reman global, we are looking to strengthen our **North America Product and Costumer Support**sited in **Plaza Fiesta Anáhuac, San Nicolas**, N.L. with the integration of **Customer Service Representative.****Requirements**:- Bilingual (English - Spanish)- Bachelor degree desirable- Previous experience at least 1 year in...
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Customer Service Representative
hace 1 semana
Ciudad de México, Ciudad de México Epsilon Solutions Ltd. A tiempo completoRole: Bilingual Call Center AgentLocation:AZCAPOTZALCO- Mexico City, Mexico (ONSITE)Job SummaryThis is a full-time on-site role for a Customer Service Representative in Azcapotzalco, CMX. TheCustomer Service Representative will be responsible for handling customer inquiries, resolvingissues, providing outstanding customer support, and ensuring customer...
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Bilingual Customer Service Representative
hace 3 días
Ciudad de México SpotOn: Corporate A tiempo completoAt SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...
