Customer Support

hace 3 semanas

Tlahuac, México HUBTEK A tiempo completo

**Description**:**Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services.We have been impacting the world **since 2018** and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers.As a **Customer Support, **you will be responsible for ensuring a positive customer experience through effective communication by actively listening and empathizing with users.**Some of your responsibilities are but are not limited to**:- Provide customer support for users of the app.- Offer timely solutions to customer inquiries, technical issues, and general feedback.- Handle payment-related inquiries and payment issues, and facilitate payment processing.- Oversee the drivers' check-in process, optimizing efficiency and reliability.- Generate reports to enhance overall operational performance.**Requirements**:**What would help you succeed**:- Believe and love what you do.- Teamwork.- Detail-oriented.- Proactive.- Sense of urgency.- Reliable and responsible.**Minimum requirements**:- **Studies**:High School Degree is **required**. Desirable (but not required) studies in International Business, Business Administration, Foreign Trade, or Logistics related. Other studies are also considered.- **Experience**: At least 6 months of experience working in bilingual customer service, bilingual operations, back office, logistics or any other related.- **Language**: Very good English skills. B2+ or higher is preferred.**Perks**:- **Schedule**: Monday to Friday from 7:00 a.m. to 5:00 p.m. or 8:00 a.m. to 6:00 p.m., following the American Calendar- **Contract**: Indefinite term contract (Contrato laboral por tiempo indeterminado).- **Location**: Only for** Mexico City.** This position will be on-site at** WeWork Mitikah** (Mitikah, Av. Río Churubusco 601, Xoco, Coyoacán).- **Gross Salary**: MXN 15.000.**Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?

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