Customer Support Associate
hace 6 días
**Company Description**Jobs for Humanity is partnering with Nielsen to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life.Company Name: Nielsen- At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.**Scope of this role**- Responsibilities- Provide world-class support to customers for requests, issues, questions, concerns or enhancements- Ability to utilize tools like Salesforce to log tickets and then project manage the process internally with cross-functional teams and externally with all client stakeholders- Troubleshoot external/internal client issues and then escalate to internal and external stakeholders as needed- Investigate and suggest potential resolutions, workarounds, and tips for optimal use- Stay updated on industry trends and technological advancements and emerging digital support techniques- Experience in Quality Assurance or Software Testing is beneficialAbout the role- This position will initially require an **on-site **training schedule with the potential to eventually become hybrid or fully remote.- Our Mexico City Nielsen office is located at Av. Javier Barros Sierra 555-Piso 7 y 8, Santa Fe, Zedec Sta Fé, Álvaro Obregón, 11510 Ciudad de México, CDMX**Qualifications**:- Bilingual: Fluent in both English and Spanish- High school diploma or equivalent; some college education is a plus- Proven experience in a customer service or support role- Strong analytical and problem-solving skills- Ability to handle a high volume of customer interactions in a fast-paced environment**About Nielsen
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Associate, Operations Support
hace 6 días
Tlahuac, México Webhelp A tiempo completo**Customer Service/Support****Location**- Mexico City, Mexico***Job Title:Associate, Operations Support**Job Description**:The Associate, Operations Support is responsible for coordinating support tasks related to operations in the organization. This position oversees tasks to completion and report their progress to the operations manager. This position is...
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Fioneer Customer Success Associate
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Lcs Service Support Associate
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Remote- Customer Success Associate
hace 1 semana
Tlahuac, México BetterWho A tiempo completoWe are hiring a client success representative for our Property Management Company. You will be working alongside a team working to support our clients in a timely and efficient manner. You will have clear support goals and report to the client success manager who sets goals with you.**Responsibilities**:- Maintaining a positive, empathetic and professional...
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Remote- Customer Success Associate
hace 4 días
Tlahuac, México BetterWho A tiempo completoWe are hiring a client success representative for our Property Management Company. You will be working alongside a team working to support our clients in a timely and efficient manner. You will have clear support goals and report to the client success manager who sets goals with you. **Responsibilities**: - Maintaining a positive, empathetic and...
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Operations Support Associate
hace 4 semanas
Tlahuac, México Citi A tiempo completoThe Operationss Support Associate is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2...
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Operations Associate, Customer Success
hace 7 días
Tlahuac, México Visit.org A tiempo completoVisit.org is looking for a passionate and ambitious Operations Associate, Customer Success to join our remote team. The Operations Associate, Customer Success will have an entrepreneurial spirit, extreme passion for our mission, and the energy and discipline to come in and be a builder in a start-up tech environment.**Please note**: This is a remote,...
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Customer Support Specialist
hace 4 semanas
Tlahuac, México WM de Mexico, S. de R.L. de C.V. A tiempo completoIn the middle of the energy transition, businesses and governments are faced with significant challenges. But the pace and scale of change mean every decision is made under mounting pressure. Now, more than ever, companies need reliable data, analytics and actionable insight.Wood Mackenzie is the leading global provider of data and analytics solutions for...
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Field Technical Support Associate
hace 1 día
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Sr Customer Services Rep
hace 4 semanas
Tlahuac, México Ecolab A tiempo completoJob Characteristics:Responsible for direct customer service activities, giving support and making solutions of medium complexity problems of internal/ external clients. Interacts with other collaborators and suppliers, solving customers' problems. Provides customer service support by processing purchase orders and customer requirements. Requires greater...