Customer Support Associate
hace 4 semanas
**Company Description**Jobs for Humanity is partnering with Nielsen to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life.Company Name: Nielsen- At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.**Scope of this role**- Responsibilities- Provide world-class support to customers for requests, issues, questions, concerns or enhancements- Ability to utilize tools like Salesforce to log tickets and then project manage the process internally with cross-functional teams and externally with all client stakeholders- Troubleshoot external/internal client issues and then escalate to internal and external stakeholders as needed- Investigate and suggest potential resolutions, workarounds, and tips for optimal use- Stay updated on industry trends and technological advancements and emerging digital support techniques- Experience in Quality Assurance or Software Testing is beneficialAbout the role- This position will initially require an **on-site **training schedule with the potential to eventually become hybrid or fully remote.- Our Mexico City Nielsen office is located at Av. Javier Barros Sierra 555-Piso 7 y 8, Santa Fe, Zedec Sta Fé, Álvaro Obregón, 11510 Ciudad de México, CDMX**Qualifications**:- Bilingual: Fluent in both English and Spanish- High school diploma or equivalent; some college education is a plus- Proven experience in a customer service or support role- Strong analytical and problem-solving skills- Ability to handle a high volume of customer interactions in a fast-paced environment**About Nielsen
-
Customer Service Associate
hace 1 semana
Tlahuac, México Marken A tiempo completo**Title**:Customer Service Associate**Job Purpose**:To provide an enhanced level of customer services and operational support. The Customer Service Associate will deal with shipment specific and other service-related issues.**Main Duties and Responsibilities**:- Monitor all shipments on a daily basis to ensure that shipments are collected and delivered...
-
Associate, Operations Support
hace 4 semanas
Tlahuac, México Webhelp A tiempo completo**Customer Service/Support****Location**- Mexico City, Mexico***Job Title:Associate, Operations Support**Job Description**:The Associate, Operations Support is responsible for coordinating support tasks related to operations in the organization. This position oversees tasks to completion and report their progress to the operations manager. This position is...
-
Fioneer Customer Success Associate
hace 2 semanas
Tlahuac, México SAP Fioneer A tiempo completo**Description** **About SAP Fioneer** SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands. We bring financial services to the next level with innovative software solutions and platforms. We are helping companies in the financial services industry to achieve speed, scalability, and...
-
Lcs Service Support Associate
hace 4 semanas
Tlahuac, México Emerson A tiempo completoWith general direction, The Service Support Associate will act as the primary liaison between customers, Premier Service Providers, Regional Machining Center site management and Final Control product engineers as needed.**Essential Job Functions / Responsibilities**:**Job Function****Duties**- Operational Support & Coordination- Responsible for emergency...
-
Operations Associate, Customer Success
hace 4 semanas
Tlahuac, México Visit.org A tiempo completoVisit.org is looking for a passionate and ambitious Operations Associate, Customer Success to join our remote team. The Operations Associate, Customer Success will have an entrepreneurial spirit, extreme passion for our mission, and the energy and discipline to come in and be a builder in a start-up tech environment.**Please note**: This is a remote,...
-
Operations Associate, Customer Success
hace 3 días
Tlahuac, México Visit.org A tiempo completoVisit.org is looking for a passionate and ambitious Operations Associate, Customer Success to join our remote team. The Operations Associate, Customer Success will have an entrepreneurial spirit, extreme passion for our mission, and the energy and discipline to come in and be a builder in a start-up tech environment. **Please note**: This is a remote,...
-
Customer Support Administrator
hace 4 semanas
Tlahuac, México Jobs for Humanity A tiempo completo**Company Description**Jobs for Humanity is partnering with Nielsen to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life.Company Name: Nielsen- At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000...
-
Associate Customer Advocate
hace 4 días
Tlahuac, México DigitalOcean A tiempo completo**Do you ever wonder what happens inside the cloud?**: **We want insightful, technically oriented people who are passionate about driving significant change to the customer experience through personal interactions and product feedback. Someone who has the desire to listen to customers' challenges and provide long-term solutions that enable the full power of...
-
Technical Support
hace 4 semanas
Tlahuac, México Hewlett Packard A tiempo completoApplies **_basic knowledge_** of the job skills and company policies and procedures to complete a variety of assignments/tasks. Good understanding of the general/technical aspects of the job. Works on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment. Allocates own time efficiently....
-
Technical Support
hace 3 días
Tlahuac, México Hewlett Packard A tiempo completoApplies **_basic knowledge_** of the job skills and company policies and procedures to complete a variety of assignments/tasks. Good understanding of the general/technical aspects of the job. Works on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment. Allocates own time efficiently....