Loss Drafts Representative

hace 4 semanas

Tijuana, México Integon Service Co. A tiempo completo

**Primary Purpose**:The Loss Drafts Associate lll is responsible for performing loss draft and property damage requirements including processing documents, ordering and reviewing inspections, working loss draft queues and evaluating exceptions. This role supports borrowers and contractors by providing detailed information on how to progress a claim file, de-escalate calls and process complaints, and handle disbursement of claim funds.**Essential Duties and Responsibilities**:- Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time._- Follow standard procedural guidelines for performing tasks- Respond to written and verbal customer requests, inquiries in a timely and professional manner- Validate documents pertaining to claim- Order and review inspection results- Request claim funds when applicable- Update records and note system as required- Backs up as needed to meet client requirements and SLA’s- Verifies claim check deposits- Processes draws/draw approvals and payee header requests for claims- Assists with cross training inbound representatives on borrower follow up queue- Assists Workforce Management chat monitoring and help desk chatsJOB REQUIREMENTS**Preferred Qualifications**:- Education and experience:_- High school diploma or equivalent experience- 1 or more years of experience**Certificates, Licenses, Registrations**- None**Functional Skills**- Working knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)- Ability to communicate effectively both verbally and written- Analytical skills- Ability to follow established guidelines to focus on details and complete tasks attentively and thoroughly- Ability to utilize established procedures to guide decision-making

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