Service Coordinator
hace 3 semanas
**-**_Puebla_**_, _**_Mexico_**_ _**- **:- **Main Purpose of the Role**:- The Service Coordinator within the Digital Infrastructure Practice is responsible for ensuring the seamless delivery of services to our clients. Your organizational skills, attention to detail, and customer-centric approach will be instrumental in maintaining high levels of client satisfaction and operational efficiency within the practice.- **Essential Functions**:- Translating priorities into operational reality; aligning communication, accountabilities, resource capabilities and internal processes to ensure that strategic priorities yield measurable and sustainable results.- Act as the main liaison between clients and the Digital Infrastructure Practice, providing exceptional service and support throughout the engagement lifecycle.- Build strong relationships with client stakeholders, understanding their needs, preferences, and expectations.- Proactively address client inquiries, concerns, and escalations, ensuring timely resolution and effective communication.- Receive and review service requests from clients, ensuring clarity, completeness, and alignment with service level agreements (SLAs).- Monitor resource utilization and capacity within the Digital Infrastructure Practice, identifying opportunities for optimization and efficiency improvement.- Collaborate with resource managers and team leads to address staffing gaps, skill shortages, and capacity constraints proactively.- Track service delivery progress, milestones, and deliverables, ensuring adherence to project timelines and quality standards.- Maintain accurate records of service requests, activities, and client interactions in the service management system or CRM platform.- Generate reports, metrics, and KPIs related to service performance, resource utilization, and client satisfaction.- Analyze data trends and insights to identify areas for improvement and drive process enhancements within the practice.-- **Required Skills/Abilities/Competencies**- Excellent verbal and written communication skills.- Ethical and Critical Thinking.- Excellent interpersonal and customer service skills.- Excellent sales and customer service skills.- Excellent organizational skills and attention to detail.- Excellent time management skills with a proven ability to meet deadlines.- Strong analytical and problem-solving skills.- Strong supervisory and leadership skills.- Ability to prioritize tasks and to delegate them when appropriate.- Ability to function well in a high-paced and at times stressful environment.- Proficient with Microsoft Office Suite or related software.** Education and Experience**:- Bachelor's degree in Business Administration, Information Technology, or related field.- Proven experience in service coordination, project management, or client support roles, preferably in a technology consulting or professional services environment.**Benefits**:- Medical, Dental, and Life Insurance. Savings Fund, Vacations Bonus, Christmas Bonus, Grocery Bonus, Annual Bonus.- **PTOs**:- Vacation Days.- **Save on commute**:- Paid office parking.- **Discount Programs**:- Medical-related discounts.** Prime location**:- In the heart of Puebla, with views of Popocatepetl volcano, restaurants, and amenities close by.- **Sponsored Events**:- Team social events and Christmas Dinner.- **Sport Activity**:- Join your colleagues in various sports activities in the area.- **Eat & Drink**:- Enjoy a kitchen stocked with drinks, coffee, and snacks.
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Client Delivery
hace 3 semanas
Puebla, México Pellera Technologies Mexico A tiempo completoA leading technology consulting firm in Puebla, Mexico, is seeking a Service Coordinator to ensure the seamless delivery of services to clients.This role involves acting as a liaison, managing service delivery efforts, and maintaining client satisfaction.The ideal candidate will have a bachelor's degree and proven experience in service coordination or...
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Service Coordinator
hace 3 semanas
Puebla, México Pellera Technologies Mexico A tiempo completoMain Purpose Of The RoleThe Service Coordinator within the Digital Infrastructure Practice is responsible for ensuring the seamless delivery of services to our clients.Your organizational skills, attention to detail, and customer-centric approach will be instrumental in maintaining high levels of client satisfaction and operational efficiency within the...
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Service Coordinator
hace 3 semanas
Puebla, México Exactlyit Inc A tiempo completoThe Service Coordinator within the Digital Infrastructure Practice is responsible for ensuring the seamless delivery of services to our clients.Your organizational skills, attention to detail, and customer-centric approach will be instrumental in maintaining high levels of client satisfaction and operational efficiency within the practice.Essential...
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Service Commercial Coordinator 1
hace 1 semana
Puebla, México Atlas Copco Mexicana SA de CV A tiempo completoFor the IAS (Industrial Assembly Solutions) Customer Center in Mexico, we are looking for a Service Commercial Coordinator (M/F). The Service Commercial Coordinator is responsible for visiting clients and prospects in his/her assigned zone, promoting service products and providing tailored service solutions together with our sales engineers, thus reaching...
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Coordinator
hace 2 semanas
Puebla, México ELEVATE A tiempo completo**Role**Assessment Coordinator**Location**Puebla, Mexico**Who we are**At ELEVATE, we offer a unique and impactful career journey designed to empower our teams to influence change. Join our team for a truly international experience. With 24+ offices globally (and still growing), you will have exposure to real issues that span the globe. Fasten your seatbelt...
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Customer Service Coordinator
hace 4 semanas
Puebla, México TALESTRA TALENTO Y ESTRATEGIA A tiempo completo**Customer Service Coordinator**- Licenciatura o Ingeniería afín a la posición (titulado)- **Inglés Avanzado (INDISPENSABLE)**:- Experiência de 3 a 5 años en servicio al cliente en el Sector Automotriz y en procesos de manufactura- Capacidad para trabajar en equipo- Destrezas en planificación, organización y gestión del tiempo.- Dominio de...
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Customer Service Coordinator
hace 3 semanas
Puebla, México Talestra Talento Y Estrategia A tiempo completo**Customer Service Coordinator**- Licenciatura o Ingeniería afín a la posición (titulado)- **Inglés Avanzado (INDISPENSABLE)**:- Experiência de 3 a 5 años en servicio al cliente en el Sector Automotriz y en procesos de manufactura- Capacidad para trabajar en equipo- Destrezas en planificación, organización y gestión del tiempo.- Dominio de...
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Client-Focused Service Delivery Lead
hace 2 semanas
Puebla, México Exactlyit Inc A tiempo completoA technology consulting firm in Puebla is seeking a Service Coordinator to ensure seamless service delivery to clients.You will manage client relationships, address inquiries, and monitor service delivery effectiveness.The role requires excellent communication, organizational skills, and a Bachelor's degree in Business Administration or IT.Good experience in...
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Client-Focused Service Delivery Lead
hace 2 semanas
Puebla, México Exactlyit Inc A tiempo completoA technology consulting firm in Puebla is seeking a Service Coordinator to ensure seamless service delivery to clients.You will manage client relationships, address inquiries, and monitor service delivery effectiveness.The role requires excellent communication, organizational skills, and a Bachelor's degree in Business Administration or IT.Good experience in...
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Client-Focused Service Delivery Lead
hace 3 semanas
Puebla, México Exactlyit Inc A tiempo completoA technology consulting firm in Puebla is seeking a Service Coordinator to ensure seamless service delivery to clients.You will manage client relationships, address inquiries, and monitor service delivery effectiveness.The role requires excellent communication, organizational skills, and a Bachelor's degree in Business Administration or IT.Good experience in...
