Senior Project Manager

hace 3 semanas


Ciudad de México, Ciudad de México Ghidini Rodil A tiempo completo

Aivo-Engageware is seeking an initiative-taking and experienced Senior Project Manager to join a dynamic team. In this role, you will be responsible for leading the implementation of our innovative customer service solutions for clients. You will play a crucial role in ensuring client success by guiding them through the onboarding process, from initial setup to go-live and beyond.

Key Responsibilities:
  • Manage implementation projects for new clients, providing support throughout the configuration process and meeting established deadlines until their product is active.
  • Consult with internal teams to address client needs and ensure seamless project execution.
  • Conduct regular meetings (virtual and in-person) with clients to assess progress and project status.
  • Identify key stakeholders within client organizations and build strong relationships to foster collaboration.
  • Adhere to Aivo & Engageware's implementation processes for our products.
  • Leverage consulting expertise to enhance existing customer service models.
  • Design, develop, and manage the implementation work plan.
  • Drive technical problem-solving and implementation in collaboration with Aivo & EW/Client technical teams.
  • Exhibit strategic thinking and provide early warnings of potential challenges.
  • Develop training materials and facilitate training sessions for account launch.
  • Identify opportunities for process improvement within the area.
Minimum Requirements:
  • Bachelor's Degree in Engineering, Information Technology, IT Project Management, or a related field (preferred).
  • At least 3 years of experience as a Project Manager, working with global and SaaS companies.
  • Experience implementing virtual assistants or in the telecommunications industry is a plus.
  • Technical proficiency with support and project management tools (PM certification a plus), as well as Agile methodologies.
  • Fluency in English.
  • The role is 100% remote located in CDMX, with the ability to travel when required by clients or teams.
  • Will be filled with a contractor.

At Aivo Engageware, you will find a multicultural work environment, professional development opportunities, and the chance to work on challenging and rewarding projects. We look forward to your application.

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