Customer Service Representative

hace 1 semana


Rincón de San Felipe, México Solvo Global SAS A tiempo completo

As a Customer Service Representative, you will be the first point of contact for our customers. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.**Key Responsibilities**:- Resolve customer issues and complaints with empathy and efficiency.- Provide accurate information about products and services.- Process orders, returns, and exchanges.- Maintain detailed records of customer interactions and transactions.- Collaborate with other departments to ensure customer needs are met.- Identify opportunities for improving customer experience and provide feedback to management.- Stay up-to-date with product knowledge and company policies.**Qualifications**:- High school diploma or equivalent; a bachelor's degree is a plus.- Proven experience in a customer service role (3 - 6 months)- Excellent communication and interpersonal skills.- Strong problem-solving abilities.- Ability to handle stressful situations and remain calm under pressure.- Proficiency in using customer service software and Microsoft Office.- Strong organizational skills and attention to detail.- Ability to work independently and as part of a team.Tipo de puesto: Tiempo completoSueldo: A partir de $13,500.00 al mesTipo de jornada:- RotativoIdioma:- Inglés (Deseable)Lugar de trabajo: Empleo presencial



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