Technical Support Representative

At Nextiva, we create connected communication tools that help businesses stay in touch with their customers and teams. Over 100,000 companies rely on Nextiva for phone service and customer management tools. We're not your parent's phone company.Founded in 2008, Nextiva took on the trillion-dollar telecom industry and succeeded in changing the game by making technology more accessible and affordable for everyone. Companies solve their toughest challenges using our VoIP innovations and signature Amazing Service®.Today, Nextiva is the fastest-growing, privately held provider of cloud communications. We don't study industry trends; we create them. Business leaders look to Nextiva to equip their teams in the office and while working from home. Nextiva is not just a tech company — we're the backbone of the economy.By joining our global team, you're saying yes to an opportunity to be part of a tech company with massive growth potential and exciting opportunities ahead.**We're actively looking for amazing people like you to join our team**Technical Support Representatives make it their goal to find the "why" when a customer has a concern and are quick in finding an appropriate solution. We are looking for dedicated representatives that are passionate about technology, analytical, diligent, hard-working, empathetic problem solvers to provide amazing customer experiences- This position will be 100% on-site at our Nextiva Guadalajara office.- Over 90% of the communication in this role will be in English, both verbally and written. Please send us your resume in English when applying.**Key Responsibilities**:- Provide daily support to customers/users of various technology systems including answering questions, troubleshooting, analyzing problems, and quickly forming solutions to return systems to proper operation.- Provision and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install updates when necessary.- Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of support or management.- Providing amazing service by meeting a set of daily and monthly metrics with a positive attitude.- Increase personal technical knowledge by reading trade publications, administration manuals, and diagnostics information.**Job Qualifications / Requirements**:- English language fluency required, both verbally and written.- 2+ years customer service experience, preferably in a call center, technical support or help desk environment.- Bachelor's Degree preferred.- Patient, conscientious, and interact with customers in a professional manner with a focus on completing tasks both pleasantly and correctly.- Quick to identify problems, form solutions, and execute step-by-step troubleshooting procedures.- Must have high attention to detail.- Working knowledge of PC and Mac operating systems and Microsoft Office Applications.**Your Success Depends on Your Commitment**:We invest in our employee's development and care deeply about your ability to grow professionally. Nextiva is a place to build a career, not just have a job.Personal and Professional Development is at Your Fingertips. You'll have many resources to continually improve the focus areas associated with your role, and also to prepare for your future career growth. Nextiva has invested in world class training programs to grow your skills and knowledge, preparing you for future roles along your career path.**Rewards and Benefits**- You will be eligible to sign up for our benefits package which would begin on the first of the month after your start date.- Our Nextiva office provides free coffee, breakfast, lunch, as well as many other perks**So, why Nextiva?**Nextiva is a trailblazer in the Voice over IP (VoIP) and Unified Communications as a Service (UCaaS) industries. We're outpacing our competitors, and it's an exciting time to join our team. If you're looking to join a fast-paced tech company with massive potential, Nextiva is the place for you. Our 1,000+ team members worldwide embrace our promise of Amazing Service. We're passionate about upholding our energetic culture of forward-thinking, caring, and simplicity. Nextiva seeks diverse individuals who share our values and vision to help take us to the next level. Nextiva provides an impressive benefits package and has a resilient company culture. Glassdoor named us one of the Best Places to Work in 2020 nationwide. Employees rate Nextiva a 4.9/5 on Comparably, and we've earned many more accolades along the way.LI-AR1