German Fluent Customer Service Representative

**GERMAN FLUENT CUSTOMER SERVICE REPRESENTATIVE - REMOTE - MEXICO BASED POSITION - GERMAN (Native or Proficient)****RESPONSIBILITIES**:**KEY RESPONSIBILITIES**:- Serve as the primary point of contact for customers, promptly and professionally addressing inquiries, concerns, and feedback. Assist customers with order status updates, returns, exchanges, and product and back-office guidance.- Identify and resolve customer issues or concerns by providing practical, timely solutions.- Deepen understanding of the company’s products, services, and systems to ensure accurate information is provided to customers.- Work closely with other departments, including logistics, engineering, and marketing, to provide seamless customer experiences.**REQUIREMENTS**:- **German** - (Native) and **English** (Proficient) Required.- College Degree, or High School Diploma Required.- 3-5 years of Customer Service Experience or related.- Verbal Communication: The ability to clearly explain information, respond to customer inquiries, and resolve issues in a friendly, professional tone.- Listening Skills: Being an active listener, understanding customer concerns, and addressing needs.- Tone & Empathy: Ability to use the appropriate tone for different situations, especially handling frustrated or upset customers with empathy and understanding.- Conflict Resolution: Handling difficult customers or situations effectively and de-escalating tensions.- Analytical Thinking: Assessing problems, identifying solutions, and implementing them efficiently, often under pressure.- Adaptability: Quickly adjusting to new systems, processes, or customer issues.- Multitasking: Ability to handle multiple tasks at once (e.g., taking chats or tickets while entering information into a system).- Teamwork: Collaboration with colleagues, managers, or other departments to ensure a smooth customer experience.- Time Management: Managing workloads, prioritizing tasks, and handling multiple customer requests efficiently.- Commitment to Quality: Demonstrating a high level of care in resolving issues, following company policies, and ensuring customers leave with a positive impression.- Shift Flexibility:- Exercise discretion and judgment and perform under pressure.- Ability to strategize to meet goals / highly organized with strong attention to detail.- Superior work ethic.- Proactive attitude with the ability to problem-solve.- Ability to motivate and lead teams / Team player mentality.- Help Desk/Support Platforms: Familiarity with ticketing systems, chatbots, and live chat tools.- Google Workspace: Sheets, Docs, Slides, Gmail, Calendar.- Basic Troubleshooting: Knowledge of technical support or troubleshooting (particularly for customer service roles in tech or telecom).- _**To be considered, please include a Resume / CV**_**COMPANY CULTURE**:Working with us is an incredible experience. You’ll have the opportunity to grow in a global company with a dynamic, fast-paced environment and culture. Collaborate with talented people from all over the world and enjoy the chance to travel to our headquarters in Miami, etc.As part of our team, you might be invited to our annual convention, which takes place in a different international location every year, where you'll meet amazing people and expand your global network.What’s even better? You'll be joining a fantastic team that values communication, trust, and hard work. While we take pride in delivering excellent results, we also know how to have fun and celebrate our successes together**WE OFFER**:- Remote position with travel opportunities (around 3 or 4 times a year)- $1,600 USD Monthly Basis as a Contractor- Training Programs- Paid Time Off- Holiday Gifts / Bonuses- Great teamwork- Work culture and environment are based on communication, trust, and hard work.- A career in a Global Company**WORKING HOURS**:- 7:00 AM - 4:00 PM Mexico Central Time. / (2 Days off)- Recruiters, please don’t contact this job ad._- Please, no phone calls about this job_**Job Types**: Full-time, PermanentPay: From $29,000.00 per month**Experience**:- Customer Service: 1 year (preferred)**Language**:- German (required)- English (required)