District Manager Aftersales

Subject matter authority for Global Warranty Management (GWM), Service Policies and procedures and Warranty administration.- Supports integration of Warranty administration functions.- Provides Warranty support for all of the zone team members.- Develops and implements necessary dealer training.- Coaches dealers, Managers of Aftersales and District Managers of Aftersales in the area of Warranty administration.- Holds themselves and others accountable for demonstrating GMs values and cultural behaviors.- Performs other related duties as assigned.**Additional Job Description****District Manager Aftersales**The **District Manager Aftersales** is the organization responsible for supporting GM's global dealer network with tools and equipment, technician training and warranty administration. In addition, this organization is responsible for helping to identify product quality concerns. This role is responsible for ensuring continuous improvement, effective delivery, customer retention and profitability in service operations. Performs observations, assessments, interviews and analysis to provide key insights to dealership leadership on their performance and areas in which they can improve.As a **District Manager Aftersales**, your responsibilities will be:- Sales targets and market shareAssisting the dealer in implementing initiatives to increase customer pay businessFocus on processes and performance at Service laneSearch for promotions and market opportunities to bring customers to service laneIncorporate aftermarket initiatives within the overall business plan distributorImplement and follow up the 25 point inspection as means to increase parts sales per vehicleSupport dealers with RIM in order to optimize and meet required targets for compliancePromote and include dealers in yearly marketing plan as guide for increasing customer retention- Improve customer retentionEnsuring that information is shared by dealers by means of data sharingIdentifying opportunities aimed at the implementation of a CRM processIncorporate the concept of customer retention in the overall business plan distributorDeveloping staff skills aftermarket distributorGuide the integration of Aftersales as one whole team (parts and service)Promoting participation and effective use by the dealer in GMM retention initiatives:Chevrolet Express ServiceBDC (Business development Center)Standard maintenance CostsMarketing programs and service promotions- Supporting the initiative of Outstanding Customer Experience (OCE)Improving CSISupporting the implementation of the standard GMM operation and facilitiesEnsure staff aftermarket distributors are trained / certifiedRepresenting GMM and its brands as ambassadorTo ensure a proper process of executing service recalls- Maximize the profitability of DistributorAssisting the dealer in identifying areas to improve profitability through business process.Ensuring that the dealer takes advantage of rebates and incentives available- Development of plans to improve the performance of the distributor in the scorecard**Requirements**:**Open to travel within Mexico****Education**:- Industrial Engineering, Bachellor in Bussiness or similar**Languages**:- English language proficiency. This role requires communications conducted in English**Skills**- Innovation Management- Problem Solving- Dealing with Ambiguity- Managerial Courage- High level of oral and written communication skills- Interpersonal skills to work effectively with others- High level analytical ability where problems are unusual and complex**Experience**- Recommended previous jobs in automotive industry as Business Manager or District sales manager- Project managementDiversity and inclusion are our strengths. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.**About GM**Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.**Why Join Us**We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or l