Customer Service
hace 7 días
Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.**Responsibilities**:**"The main client is Toyota. It is mandatory to have worked with them and to know all their requirements."**Recognize and manage all demands for products from customers by driving Sales and operation plan and Masterproduction Schedules:- Upon receiving of the customer schedules (via EDI, webEDI or paper), ensure that the Customer requirements areintegrated into the system and any integration errors are dealt with and resolved. Loading closed orders onto thesystem.- Identify & highlight large order variations between the schedules that were forecasted by the Customer & those that arefirmed up by the Customer, ensuring that the data has been accurately supplied from the Customer.- If necessary, release picking lists for the Customers’ deliveries.- Follow the complete Supply Chain (procurement, production, and shipping) and chase if necessary, ensure that targetedservice levels to the Customer are reached. Monitor the safety stock levels and alert when the min / max levels arereached.Make sure from the complete customer demand (date & quantity), that this demand will be met:- Ensure the feasibility of the Customers’ programs internally (MPS Manager (weekly), Procurement and Scheduler (daily))and if necessary, negotiate the planned delivery dates upstream with the Customer.- Ensure that the internal scheduling has been launched, taking into account the Customers’ priorities. Make or Ensurethe production sequencing based on real customer demand- Measure the daily service rate for each Customer (using the Customers’ calculation and also the internal CustomerService Rate (CSR) calculation). Propose action plans to improve the service level.Identify the blocking points and plan appropriate quick actions to solve them:- Alert sales in the event of a crisis (Customer or internal), to define priorities with the Customer & internally(management, VS for the aftermarket), follow the evolution of any associated action plans. If necessary, escalate- Make sure that there is a backup for each Customer & train the backup on the way to manage the Customers’ account;ensure that during holidays the position is covered & that both internal & external Customers are notified in advance ofthe absence and informed of the person that will be temporarily managing the Customers’ account.**Job**:Customer Service Contact**Organization**:**Schedule**:Full time**Employee Status**:Regular**Job Type**:**Job Posting Date**:- Join Us _- Being part of our team, you will join: _- _one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development _- _a multi-cultural environment that values diversity and international collaboration _- _more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth _- _a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development _
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Customer Service Representative
hace 1 semana
San Luis Potosí, México Remote Leverage A tiempo completo**Customer Service Representative** **Hiring REMOTE Customer Service Reps - Multiple positions immediately available.** **$1000-$2500 USD per Month** We help US businesses hire applicants from Latin America and the Philippines, and we have multiple open Customer Service Rep positions we need to immediately hire. You would be working with the business...
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Customer Service Representative
hace 2 semanas
San Luis Potosí, México Schweitzer Engineering Laboratories A tiempo completoEssential Duties and Responsibilities_1. Provide world-class customer care to both internal and external customers.2. Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications3. Communicate to customers and reps on deliverables and resolving of additional...
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Customer Service
hace 2 semanas
San Luis Potosí, México XCF Transporte de Carga Consolidada A tiempo completoXCF Transporte de carga consolidada está en búsqueda de tu talento como:CUSTOMER SERVICE DIRECTUbicación:Alberto Cossio # 105, planta Baja, Fracc. Tangamanga, c.p 78269, San Luis Potosi**Requisitos**:- Licenciatura en Negocios internacionales, relaciones públicas, administración o afín (trunca o concluida)- INDISPENSABLE Inglés intermedio o avanzado.-...
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Bilingual Customer Service
hace 2 semanas
San Luis Potosí, México TRANSPORTES XCF A tiempo completoXCF Transporte de carga consolidada con 20 años en el mercado está en búsqueda de tu talento como: **CUSTOMER SERVICE DIRECT** - Para laborar en: Alberto Cossio # 105, planta Baja, Fracc. Tangamanga, c.p 78269, San Luis Potosi_ **Ofrecemos**: - Sueldo de $15,000 mensuales brutos. - Pago quincenal con BBVA - Prestaciones de ley y superiores. - Vales de...
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Customer Service Representative
hace 3 semanas
San Luis Potosí, México ABB A tiempo completo**Customer Service Representative**:**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**:**This...
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Customer Service Specialist I
hace 1 semana
San Luis Potosí, México ADI Global Distribution A tiempo completoCoordinate with a team of customer service representatives to ensure all customer needs and expectations are met. You will oversee the response to inbound customer requests regarding order inquiry as to ship dates, problems, order changes, price lists, repairs, and RMA's. You will communicate with other departments such as Technical Support, Logistics,...
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Customer Service Associate Ii
hace 1 semana
San Luis Potosí, México Resideo A tiempo completo**JOB DUTIES**:- Processing Returns- Customer Invoicing- Prepare Forecast Reports- Administrative SupportOrder Processing- **YOU MUST HAVE**:- Advanced English written and spoken.Any related experience on customer service.**WE VALUE**:- An ability to learn quickly- An attention to detail- A bias for action- An ability to work in a team- A commitment to...
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Sr Customer Service Associate
hace 5 días
San Luis Potosí, México ADI Global Distribution A tiempo completo**JOB DUTIES**: - Respond to a mix of customer inquiries through different channels. - Identify and work with digital team to resolve website related problems. - Maintain accurate customer records and document all interaction in a CRM system - Guide customers on best practices for website management. - Collaborate with other teams such as sales and account...
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Bilingual Customer Service Representative
hace 2 semanas
San Miguel de Cozumel, México DME Service Solutions A tiempo completo**Company name**: DME Service Solution **Department**: Operations **Job title**: Customer Service Representative **Location**: Hybrid **Reports to** : Customer Service Supervisor **Country** : Monterrey, Nuevo Leon, Mexico - **We offer**:_ - _**Home office - **_including_ **the training **_ - _**The company will provide the equipment**_ - _**100% Paid...
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Customer Service Leader
hace 1 semana
San Luis Potosí, México Valeo A tiempo completoValeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized...
