Customer Service Specialist I
hace 3 días
Coordinate with a team of customer service representatives to ensure all customer needs and expectations are met. You will oversee the response to inbound customer requests regarding order inquiry as to ship dates, problems, order changes, price lists, repairs, and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process and follow orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve customer care processes.
Help Resideo be the customer's top choice by delivering excellent customer.
Build up your business acumen while learning to address customer needs.
Drive efforts to solve complex problems for the customer.
**JOB ACTIVTIES**
- Manage Returns.
- Review and distribute Forecast Reports.
- Order Processing.
- Fulfilment of customer order reports.
- Order Follow up.
- Provide Excellent customer service to our ADI Nation Accounts.
**YOU MUST HAVE**
- 1+ yeras of experience in Customer Service or related
- High attention to detail : Ability to spot errors, follow processes precisely, and deliver work of the highest quality consistently.
- Strong self-motivation and a proactive attitude: Someone who takes initiative, stays productive without constant supervision, and is always looking for ways to improve and contribute.
- Experience with ERP, Customer Portals, Oracle, Excel, Salesforce and integrated reporting systems.
- Advanced spoken and written English: Confident communication skills in both speaking and writing, with the ability to interact professionally with customers and team members.
**WE VALUE**
- Excellent organization skills.
- An ability to work as a team player
**WHAT'S IN IT FOR YOU**
- Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
- A collaborative and inclusive work environment where your contributions are valued.
- Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
- Access to cutting-edge tools, resources, and a supportive team to help you excel.
- The chance to work with a global, innovative company shaping the future in its industry.
LI-CM1
LI-Hybrid
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