Senior Reporting Analyst

hace 4 semanas

Ciudad de México TTEC A tiempo completo

Senior Reporting AnalystWe're hiring and are looking to connect with you as we are on the lookout for a Senior Reporting Analyst with TTEC in Republica Mexico.Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.**About TTEC**We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.**What You'll be Doing**Providing value add to the Client Operations teams at TTEC through generation and analysis of various reports & dashboards providing the accurate picture to the concerned stakeholders.As a Senior Reporting Analyst, You'll Enjoy:- Fun, talented and witty teammates- Knowledgeable, encouraging, and present leadership- Family-friendly environment- Free-spirited, theme-based employee events- Diverse and community-minded organization- Career-growth and lots of learning opportunities for aspiring minds- And yes...all the competitive pay and benefits you'd expect**On a typical day, you'll**- Deliver timely and accurate agent level performance, efficiency, and reliability reporting in an Enterprise level- Maintain and deliver Daily, Weekly and Monthly Enterprise performance reports / Dashboards- Other Ad-hoc reporting needs ex. Attrition, Absenteeism and other performance and compliance metrics report- Show the thirst of self-development by completing trainings on TTECs proprietary Learning Management system- Maintain database records and performing routine audits of data validating proper site, client, and project relationships- Provide ad-hoc reporting support to stakeholders- Build and develop reports both proactively and in response to business need to improve operational efficiencies- Need to develop and maintain center operations data solutions that utilize IEX, Qualtrics, Tableau, Genesys, GI2, SQL Server and other data management and Business Intelligence tools- Provide insights and analytics to help operations in improving processes, productivity and efficiency KPIs in an Enterprise level**Why You? What You Bring**:Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table... along with the following:- Experience in reporting (operations and financial) is preferred- Experience with Reporting is required- 5+ years call center or outsourcing experience- Business Intelligence Platform Administration (Tableau, Bix, Salesforce & etc.) experience is preferred- Ability to deliver high-quality results, on time and on target- Ability to work cooperatively with stakeholders and team member to resolve the issues on hand- Enjoy the excitement of a dynamic environment- Exemplary communication skills to include written, verbal skills and superior listening skills- Bachelor's degree in a business-related field or equivalent preferred- Must be able to work in a flexible shift**Primary Location**: : MX-DF-Mexico DF

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