Head of Customer Support
hace 1 semana
**Head of Customer Support - SaaS | Leadership | Remote**:Join **RoverPass**, a leading online booking platform for RV parks and campgrounds across the United States, as our **Head of Customer Support**. This pivotal role combines team leadership, operational excellence, and strategic collaboration to ensure a seamless customer experience across our SaaS platform. If you’re a proactive leader passionate about delivering exceptional customer service and driving team success, we’d love to hear from you**About RoverPass**:At RoverPass, our mission is to simplify outdoor adventures through innovative technology and exceptional customer service. We provide a seamless reservation experience for campers and campground owners, empowering them to connect effortlessly and enjoy the great outdoors.**Role Overview**:The **Head of Customer Support** is responsible for leading and optimizing our Customer Support Representatives (CSRs) and Onboarding Specialists. This is **not a traditional call center management role**—it’s a strategic leadership position where you’ll directly impact customer satisfaction, team performance, and the evolution of our SaaS platform. You will be instrumental in building a customer-first culture that enhances our brand reputation and drives user engagement.**Key Responsibilities**:- **Team Leadership**- Manage and mentor a team of CSRs and Onboarding Specialists, fostering a high-performance, customer-focused culture.- Oversee hiring, training, and professional development to ensure the team’s success.- Monitor performance metrics, provide constructive feedback, and implement improvements as needed.- **Customer Experience Optimization**- Ensure customers maximize the value of our SaaS platform by addressing their needs, resolving issues, and capturing actionable feedback.- Collaborate with Product and Development teams to recommend and implement platform enhancements based on customer insights.- **Operational Excellence**- Develop and refine SOPs to ensure consistent, high-quality customer interactions.- Implement tools and systems to improve efficiency, monitor team performance, and enhance customer satisfaction.- **Strategic Collaboration**- Work with senior management to align customer support strategies with overall business goals.- Act as the voice of the customer within the organization, ensuring their feedback influences product and process improvements.**Requirements**:- Proven experience leading customer support or success teams, ideally in a SaaS or tech environment.- Strong leadership and motivational skills, with a track record of building and managing high-performing teams.- Excellent communication skills with fluency in English (bilingual proficiency is a plus).- Experience with CRM tools (e.g., HubSpot, Zendesk) and data-driven performance monitoring.- Ability to implement and optimize processes in dynamic, fast-paced environments.- Strategic thinking with a hands-on approach to problem-solving and team management.- Availability to work flexible hours to support a global customer base.**What We Offer**:- **Remote Work**: 100% remote position, enabling you to work from anywhere.- **Competitive Compensation**: USD salary range of $30,000-$39,000 per year, plus performance-based bonuses.- **Career Growth**: Opportunities to grow into a Director-level position and join the management team.- **Work-Life Balance**: Flexible hours and a generous PTO policy (28 days per year) with additional sick leave and comprehensive maternity/paternity benefits.
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Head of Customer Support
hace 1 semana
Puebla, México Roverpass A tiempo completo**Head of Customer Support - SaaS | Leadership | Remote**: Join **RoverPass**, a leading online booking platform for RV parks and campgrounds across the United States, as our **Head of Customer Support**. This pivotal role combines team leadership, operational excellence, and strategic collaboration to ensure a seamless customer experience across our SaaS...
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Head of Production
hace 1 semana
Puebla, México DRÄXLMAIER Group A tiempo completoObjective of Job - Assure all production processes in the plant - Maximize availability of machinery and production equipment with the minimum possible cost. Principle Activities - Support the strategic planning of the department/unit (Abteilung/Fachbereich) by breaking down or developing the strategic planning for the group, within a short or medium-range...
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Head of Production
hace 1 semana
Puebla, México DRÄXLMAIER Group A tiempo completoObjective of Job- Assure all production processes in the plant- Maximize availability of machinery and production equipment with the minimum possible cost.Principle Activities- Support the strategic planning of the department/unit (Abteilung/Fachbereich) by breaking down or developing the strategic planning for the group, within a short or medium-range time...
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Head Of Accounting
hace 5 días
Puebla, México findojobs A tiempo completoHuf Mexico, Puebla I Mexico (MX) Head of Accounting We are a leading developer and manufacturer of mechanical and electronic locking systems as well as car access and authorization systems for the global automotive industry. Company Overview Founded in Velbert, Germany, we are an independent, family‑owned company with around 7,500 employees at locations in...
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Head Of Accounting
hace 6 días
Puebla, México findojobs A tiempo completoHuf Mexico, Puebla I Mexico (MX) Head of Accounting We are a leading developer and manufacturer of mechanical and electronic locking systems as well as car access and authorization systems for the global automotive industry. Company Overview Founded in Velbert, Germany, we are an independent, family‑owned company with around 7,500 employees at locations in...
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Head of Accounting
hace 1 semana
Puebla, Puebla, México Huf North America Automotive Parts Manufacturing Corp. A tiempo completoHuf Mexico, Puebla I Mexico (MX)Head of AccountingWe are a leading developer and manufacturer of mechanical and electronic locking systems as well as car access and authorization systems for the global automotive industry. Founded in 1908 in Velbert, Germany, we are an independent, family-owned company with around 7,500 employees at locations in Europe,...
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Head of Accounting
hace 1 semana
Puebla, Puebla, México Huf Hülsbeck & Fürst GmbH & Co. KG A tiempo completoHUF MEXICO, PUEBLA I MEXICO (MX)Head of AccountingWe are a leading developer and manufacturer of mechanical and electronic locking systems as well as car access and authorization systems for the global automotive industry. Founded in 1908 in Velbert, Germany, we are an independent, family-owned company with around 7,500 employees at locations in Europe,...
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Head Of Corporate Cmb- South Region
hace 7 días
Puebla, México Hsbc A tiempo completoHead Of Corporate Cmb- South Region Hsbc•Puebla (de los Angeles), México Descripción del trabajo Head of Corporate CMB-South The role holder is expected to design, set up and implement a business strategy in respect of the most valued customers in the Mexico in order to maximize the return for CMB Mexico / the Group and achieve business...
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Head Of Corporate Cmb- South Region
hace 7 días
Puebla, México Hsbc A tiempo completoHead Of Corporate Cmb- South Region Hsbc•Puebla (de los Angeles), México Descripción del trabajo Head of Corporate CMB-South The role holder is expected to design, set up and implement a business strategy in respect of the most valued customers in the Mexico in order to maximize the return for CMB Mexico / the Group and achieve business...
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Head Of Accounting
hace 6 días
Puebla de Zaragoza, México findojobs A tiempo completoHuf Mexico, Puebla I Mexico (MX) Head of Accounting We are a leading developer and manufacturer of mechanical and electronic locking systems as well as car access and authorization systems for the global automotive industry. Company Overview Founded in Velbert, Germany, we are an independent, family‑owned company with around 7,500 employees at locations in...
