Commercial Operations
hace 4 días
**Summary**:Location:Mexico,CityLead and manage all aspects of the Sales Administration/ Operations team within a significant country including order management team; site-to-site material purchasing process and master data maintenance to ensure uninterrupted business operations. Manage team activities including resources allocation based on workload and priorities, professional development, reporting and delivery of group objectives. Leads a key area of sales support within a significant county (Sales training, Analytics, Sales Operations). Develop an effective through training and coaching or management of key commercial programs.**About the Role**:**Major accountabilities**:- Responsible for informing the sales area and channel partners in order processing/returns.- Provide metrics and reports to the sales team- Responsible for coordinating technical and economic information for government tenders, awards and purchases.- Responsible for coordinating information to inform sales areas and areas involved in the commercial operation.- Track sales orders and provide status updates; update dealer lists in commercial terms.- Investigate and resolve problems and issues that have arisen, including those related to order management, accounting and invoicing.- Communicate the status of problems and solutions to customers and other appropriate parties.- Ensure team adherence to all work processes and procedures related to customer service.- Ensure that new team members receive the necessary level of support and training from the system to perform their functions efficiently and effectively.- Notification of technical complaints/ adverse events/ special cases related to Novartis products within 24 hours of receipt -Distribution of commercial samples (where applicable)**Key performance indicators**:Customer satisfaction: yearly survey result and multi rater feedback from stakeholders.Compliance with order management deadlines.control results related to customer service transactions.**Minimum Requirements**:Bachelor’s degree5+ years of experience in conducting government tenders / knowledge of procurement law and procurement processes/Pharma business and Sales / Pharma / related businessDesirable Supply chain experienceEnglish proficiency (desirable)**Skills**:ProactiveCuriosity.Customer Service.Relations with customersHandling of platformsExperience handling distributorsManagement of ordersProfessionalism.Management of projectsSales**Benefits and rewards****Commitment to Diversity and Inclusion**Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.DivisionInternationalBusiness UnitInnovative MedicinesLocationMexicoSiteINSURGENTESCompany / Legal EntityMX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.Functional AreaSalesJob TypeFull timeEmployment TypeRegularShift WorkNo**Accessibility and accommodation**:Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
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, Insurgentes San Borja, CDMX, México Concord Servicing, LLC A tiempo completoConcord Servicing is a leading loan-servicing company with more than three decades of experience delivering high-quality solutions for originators, lenders, and capital providers across consumer and commercial markets. In June 2025, we welcomed Orion First, a market-leading third-party servicer specializing in commercial loan and lease portfolios, to the...
