M365 Adoption Specialist

Overview Careers | Astellas Astellas’ Global Capability Centres (GCCs) are strategically located sites that give Astellas the ability to access talent across various functions in the value chain and to co-locate core capabilities that are currently dispersed. Our three GCCs are located in India, Poland and Mexico. The GCCs will enhance our operational efficiency, resilience and innovation potential, enabling a timely response to changing business demands. Our GCCs are an integral part of Astellas, guided by our shared values and behaviors, and are critical enablers of the company’s strategic priorities, sustainable growth, and commitment to turn innovative science into VALUE for patients. We\'re seeking passionate individuals who thrive in dynamic environments, embrace new ideas and aren\'t afraid to take intelligent risks. People who act with unwavering integrity and are deeply committed to making a tangible impact. Working Environment and Location This position is based in Mexico City (Santa Fe area) and will require on-site/hybrid work. At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines. Purpose and Scope The position is responsible for driving end-user adoption, engagement, and effective utilization of Microsoft 365 tools across the organization. This role focuses on empowering employees to leverage the full capabilities of Microsoft 365 to enhance productivity, collaboration, and digital workplace transformation. The position works closely with business stakeholders, advisory groups, IT teams, and change management partners to ensure successful adoption strategies and measurable business outcomes. Role and Responsibilities Adoption Strategy & Execution Develop and implement a comprehensive Microsoft 365 roadmap, adoption and change management strategy aligned with organizational goals. Define success metrics and track adoption progress using analytics and reporting tools. End-User Engagement & Enablement Design and deliver training programs, workshops, and communication campaigns to educate employees on Microsoft 365 capabilities. Identify and create user-friendly resources, guides, and self-service materials to support ongoing learning. Stakeholder Collaboration Partner with business units to identify use cases and champion best practices for Microsoft 365 tools. Act as a liaison between IT and business advisory groups to ensure user needs are addressed while ensuring compliant use of the Microsoft 365 environment. Continuous Improvement Monitor user feedback and adoption trends to refine strategies and improve user experience. Stay current with Microsoft 365 updates and recommend new features to enhance productivity. Essential Qualifications Bachelor’s degree in Information Technology, Computer Science, or a related field. 3+ years of digital workplace solutions, end-user adoption, or change management. Strong knowledge of Microsoft 365 applications (Teams, SharePoint, OneDrive, Outlook, etc.). Excellent communication, presentation, and facilitation skills. Proven ability to manage multiple projects and influence stakeholders at all levels. Strong problem-solving and analytical skills. Cross-cultural project management and communication experience. Ability to work independently and as part of a team. Preferred Qualifications Knowledge of ITIL or other IT service management frameworks. Experience with agile delivery practices. Relevant Microsoft certifications (Microsoft Service Adoption Specialist, etc.) Benefits Why Astellas We\'re seeking passionate individuals who thrive in dynamic environments, embrace new ideas and aren\'t afraid to take intelligent risks. People who act with unwavering integrity and are deeply committed to making a tangible impact. Learn more at Astellas.com #J-18808-Ljbffr