Contact Center Team Leader

Call Center Customer Service Representative The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists. Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Job Title: Customer support representative Job Location: Guadalajara, Mexico Job Description Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. As a Junior Customer Support , you will be the frontline support for our users and administrators. Through phone, email, and web chat, you’ll troubleshoot issues, strengthen customer relationships, and ensure a positive experience with our products. Joining our team means learning the foundations of our business model, gaining exposure to cross-functional teams, and developing valuable, transferable skills within the SaaS industry. What You’ll Do Respond to and resolve customer inquiries of varying complexity within established SLAs. Deliver a positive, customer-centric approach to issue resolution. Manage and document customer cases, updates, and tasks in our ticketing system. Review and process customer forms and documentation. Serve as a Subject Matter Expert (SME) for designated products and support processes. Collaborate with Product, Customer Success, Account Management, and other internal teams. Bring ideas to the table to improve processes and enhance the customer experience. Join one of the biggest IT Services companies in the world Here you can transform your career Why join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment. We are looking for Junior Customer Support Analyst in Guadalajara, who wants to learn and transform his career. In this role you will: Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms And much better if you stand out for: Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multitask, organize, and prioritize work At least 1 year of relevant work experience Advanced English required What do we offer? Fantastic benefits from the first day: food vouchers, private health insurance, and more Fully paid Monday to Friday training, earn 100% of your salary from day one Stable schedules. No changing your schedule every two weeks or coming in at different times every day Two days off a week Increase your salary every year according to your performance At TATA Consultancy Services we promote an inclusive culture... We promote equity for Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All opportunities are based on these principles. Our motto is “Inclusion without exception”. Join us and become a TCSer The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work #J-18808-Ljbffr