Technical Consulting Engineer

Why you'll love CiscoWe change the World, we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.What You'll Doo You will be part of Cisco's Technical Services team of technical authorities whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.o You will be part of Cisco's SD-WAN technology team consists of the industry's brightest minds, developing and deploying today's most advanced Internet technologies. You'll gain insight on the detailed functionality of Cisco products and partners with all distributed elements of the service chain.Who You'll Work WithThe Global Technical Center, Americas provides both premium and highly technical support to customers in the Americas Region. Through collaborative tools, Intellectual Capital and world-class technical expertise, we deliver hardware and software solutions to our most critical customers. As hybrid cloud enables more choice in consumption models and addresses real business outcomes on top of infrastructure availability needs, the technical experts in GTC Americas are also evolving - to customer-centric, software-knowledgeable innovators, leveraging scripting, software and traditional network engineering troubleshooting methodologies.Who You Areo You will provide 2nd/3rd level technical support for SD-WAN technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineerso You will also provide technology/product training and intellectual property material as requiredo You'll act as focal point for large account network problem resolution.o You can effectively utilize moderate to complex lab setups to recreate and solve problems.Cisco Services strives to create value for Cisco customers by providing outcomes that solve key business problems. We do this through a focus on driving growth in our current portfolio while investing in new business models that create lasting differentiation for Customers, Partners, Employees and Shareholders.Roles and Responsibilities:o Provide technical support for Cisco security products to Cisco customers, partners, account teams, and other internal technical support teams.o Utilize moderate to complex lab setups to recreate and solve problems.o Submit complete and correct defect reports with collaboration and supervision.o Work with mínimal supervision and exercise judgment within defined procedures to determine appropriate action.o Collaborate with other TAC engineers across technology boundaries to help drive quicker resolution where multiple technologies may be involved.Technical Qualifications:o Customer Support Experience (3-5 years) or Bachelors in a technical field (CS/EE/CompE preferred) equivalent to match 3-5 years of experienceo Enterprise and Service Provider (SP) customer support experienceo Collaborative mindset and being able to present solutions and take technical decisions partnering with different stakeholders - Sales, BU, Customer etc.o Produces and shares intellectual capital (including documentation and training) within technology and adjacent areas for internal audiences, Global Delivery Partners, and customers.o You also have experience deploying and solving PnP (plug and play), or similar NMS (Network Management System) software solutions.o Understanding Network designs and topologies.o Effectively collaborates across technology silos to drive customer success and builds cross-technology knowledgeo Routing & Switching and/or Data Center background - Cisco experience preferred - Example: Platform knowledge (IOS-XE) (Nexus)o Cisco technology (CCNP) certificate - Preferredo Linux and virtualization backgroundo Experience with SDWAN - Preferredo Knowledge in VPN, or other Security technologies - Preferredo Protocols : BGP, OSPF and EIGRPo Platforms : IOS-XE, vEdge, vManage, Nexus switches, Catalyst familyDesired Skills:o You've achieved a bachelor’s degree in a technical field, Masters is a pluso You have 3-5 years’ experience interacting with customers in a client facing role with excellent verbal and written communication abilitieso You hold a CCNP or equivalent level of demonstrated networking knowledge in Route/Switch, Security, Collaboration, Voiceo Have foundational