Onboarding Consultant
hace 4 días
Company Description Experience a remote‑centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well‑being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. We are seeking a high‑energy, flexible, and detail‑oriented education technology professional to join our Customer Onboarding team in Mexico, to engage and inspire new and existing customers throughout the AMERICAS region. As an Onboarding Consultant , you will set up customers for immediate success by helping them navigate change management through customer training and consultation, sharing best practices and facilitating implementation. You will educate our new and existing customer base through the delivery of compelling and interactive training sessions that leave attendees inspired to incorporate our products into their teaching and learning strategies. You will help solve technical problems with empathy and optimism, and identify and mitigate any risks associated with the customer's adoption of our product. You will be responsible for providing in-depth consulting services, using advanced functional knowledge, and product expertise to partner with customers on the implementation of their Turnitin product suite. This role will report to the Manager of Customer Onboarding. Your success will expand Turnitin's global reach – helping institutions safeguard the academic integrity of all forms of assessment. Responsibilities Guide customers through a seamless implementation – Own the onboarding process end‑to‑end for all assigned customers, including change management, implementation, integrations, training, usage, and adoption. Educate customers for immediate success – Possess expert presentation skills for both online and in‑person software training delivery; use your knowledge of education, assessment, and academic integrity to connect with your audience of education professionals. Collect and act on feedback – Actively seek feedback on your training delivery from customers and peers to identify improvements; craft and track success plans for all assigned clients. Understand and act on success metrics – Help develop and track key success metrics in relation to onboarding, adoption, and retention; use project scheduling and control tools, monitor project plans and timelines, drive deliverables, and ensure onboarding milestones are met; communicate timeline updates to stakeholders. Develop outstanding training materials – Continually test new ideas, revise existing training materials, create high‑quality resources for new topics; adhere to brand design guidelines. Work as 'One Team' – Engage and collaborate with ease in all stages of the customer journey; strategically transition customers to assigned teams during handoffs. Qualifications Education: Bachelor's degree or equivalent professional experience required; graduate degree highly valued. Experience: Minimum of 3 years of experience onboarding customers at a SaaS company or related field, such as education technology. #J-18808-Ljbffr
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Remote Education Onboarding Lead
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