Sr Operations Manager, UBER Direct
hace 2 días
At Uber Direct, we're on a mission to ensure that every delivery requested by our merchants is completed efficiently and reliablyOur **Mexico Operations team** plays a key role in improving courier performance, enhancing merchant experience, and driving key operational goals-all while making the right decisions for the business. We work cross-functionally with **Commercial, Technical Account Management, CommOps, and Marketplace Operations** teams to implement strategic projects that have a real impact.This role is central to **Mexico Direct's operations**, and you'll also be part of a broader **LATAM team**, engaging with regional counterparts, sharing insights, and learning from their experiences. If you thrive in fast-paced environments, love solving complex problems, and enjoy working with data to drive business decisions, this role is for you**What You'll Do**- Lead the Mexico Direct operations team to ensure high-quality and timely deliveries.- Develop and implement strategic projects aimed at improving operations on a quarterly or semester basis.- Act as the primary point of contact between Uber Direct's commercial and marketplace (supply) teams, advocating for operational priorities.- Engage in hands-on problem-solving and create scalable, automated solutions for operations and commercial stakeholders.- Leverage data to drive decisions, validate assumptions, and build compelling business cases for growth and efficiency.- Prioritize initiatives effectively, focusing on high-impact solutions while understanding and communicating trade-offs.- Adapt to change-stay flexible in a fast-moving environment, adjusting short- and mid-term strategies as needed.**What You'll Need**- 6+ years of experience in operations management, strategy operations, online marketplaces, program management, or related fields.- Experience leading high-performance teams and fostering a results-driven culture.- Strong stakeholder management-ability to collaborate with and influence cross-functional teams, including commercial and leadership teams.- Analytical mindset-experience working with data, extracting insights, and using them to inform business decisions.- Ability to evaluate trade-offs and communicate them effectively when presenting solutions to senior leadership.- Comfort with complex problem-solving-not afraid to challenge ideas, push back when necessary, and advocate for the best solutions.- SQL proficiency (high level) to analyze data and drive insights.- Curiosity and a proactive mindset-someone who seeks solutions, digs into problems, and enjoys learning how the business works.At Uber, we believe in creating an **inclusive and equitable** workplace where innovation thrives. If you're excited about solving challenges, influencing key business decisions, and making an impact in a fast-growing environment.
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