Oracle Cloud ERP Managed Support Consultant

hace 2 semanas


Zapopan, México U-Hi A tiempo completo

**Oracle Cloud ERP Managed Support Consultant**Works directly with client users to assist with managed support efforts and daily operations. Exercising time management, communication, and collaboration skills in a fast-paced environment to successfully support client environments and business functions.**Responsibilities**:- Will build trusted client relationships through positive consulting and support delivery.- Establishes knowledge of client business challenges and priorities.- Will conduct triage sessions with customers to determine root causes, document outstanding issues, and provide solutions and workarounds.- Translate clients’ needs into detailed business requirements documents, use cases, and system interaction diagrams.- Will be responsible for training the customer and counterparts in administrative operations.- Will assist with configurations, upgrades, and long-term support management.- Will maintain regular client communication and satisfaction, ensuring opportunities and challenges are addressed in a timely manner.- Instills team commitment to company delivery methodologies and practices.**Qualifications**:- Bachelor’s Degree or equivalent experience.- 5-7 years of professional business analysis experience, with strong relationship management, account management, and support experience.- Experience working in an Agile environment.- Experience in the following Oracle ERP Cloud Financials, Supply Chain Management (SCM), Project Management, Procurement, and Risk Management, Must have expertise in at least one of these areas.- Skilled ability to obtain, understand and respond strategically to client needs.- Highly detail-oriented, well-organized, and able to coordinate multiple client partners simultaneously.- Strong analytical, problem solving and conflict-resolution skills.- Must be able to prioritize activities and be Self-motivated, Energetic, and service-oriented.- Excellent listening, oral, and written communication skills.- Excellent reporting skills.- Excellent interpersonal and teamwork skills.- Flexible to new situations and challenges.**Preferred skills and education**:- Oracle ERP Cloud Certification- Oracle EBS and Oracle Cloud project experience- ERP Cloud Workflow and SLA Rules**Se puede trabajar de manera remota.**Tipo de puesto: Tiempo completoSueldo: $90,000.00 - $110,000.00 al mesLugar de trabajo: remoto híbrido en Zapopan, Jal.



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