Program Coordinator

OVERVIEWThe Program Coordinator provides leadership to the USCRI Field Offices in Mexico, which will offer services to refugee youth and migrant populations around the country. Programs will include complementary education pathways, case management services, legal services, shelter support, and refugee awareness and advocacy. Core responsibilities for the Program Coordinator include leadership of a mission-driven group of case management and operations staff, quality assurance for client services, strategic program and funding development, financial management, and dynamic community engagement. The Program Coordinator reports to the Regional Director, USCRI Latin America.ESSENTIAL DUTIES AND RESPONSIBILITIES- Responsible for the leadership, planning, and coordination of USCRI operations in Mexico;- Provide direct oversight and support to program and operations staff and ensure the smooth functioning of the offices;- Conduct community outreach to identify clients and advertise services, represent USCRI headquarters in meetings with stakeholders;- Ensure quality delivery of programs and services according to funder guidelines; maintain a safe and protected work environment;- Identify and pursue new program and development opportunities through fundraising and grant writing;- Build and maintain relations with the office landlords, the building maintenance personnel, and key stakeholders; provide support and solutions to technical and maintenance issues;- Act as the person of contact for service providers and keep contract archives up to date; negotiate service contracts under the supervision of USCRI headquarters in the United States;- Develop a local and regional donor base, building local staff/partner capacity and networks;- Represent USCRI in the community and with funders, government, community-based partners, vendors, and individual community members;- Supervise, evaluate, and inform about the developments and implementation of programs;- Coordinate activities of the field office staff and support them in administrative procedures as necessary; revise and approve office expenditures as necessary;- Maintain efficacy of the office and the program by undertaking the planning and execution of the acquisition of equipment, software and complying with USCRI and national regulations, supervising the management of archives, including maintenance of the online archival system on SharePoint, the management of equipment and file maintenance, codification, updating, and deletion based on the timeline of the retention policy;- Develop reports on program accomplishments for USCRI executive leadership using data software and basic statistics to show the progress and outcomes of the program, funding opportunities and successes of the program; and- Collaborate with Human Resources for the onboarding and loss of staff.POSITION REQUIREMENTS- Bachelor’s degree from an accredited institution; Master’s degree in business, social services administration, non-profit management, related field, or equivalent experience preferred;- Minimum of one (1) year of professional work experience with supervisory and program management experience;- Demonstrated commitment to humanitarian response, for refugees, immigrants, asylum seekers, and/or other vulnerable populations;- Strong leadership experience and team-building skills, with the capacity to serve as lead for provision of trauma-informed, culturally appropriate, and competent client care;- Solid experience with budget management and oversight of financial processes;- Experience with strategic planning for program growth and fundraising;- Experience with monitoring & evaluation activities to ensure program quality and compliance with donor requirements;- Excellent interpersonal skills and ability to communicate effectively both verbally and in writing to government funders, donors, clients from diverse cultural backgrounds and experience, multicultural staff, community partners, and volunteers;- Exceptional time management, attention to detail, ability to multi-task and meet deadlines;- Strong decision-making skills and capacity to delegate decision-making to team members;- Proficient in the use of Microsoft Office Suite, financial systems, and database programs; and- Commitment to USCRI’s values including demonstration of respect for others and appreciation of a multicultural workplace;- Must pass a criminal background check and other screening requirements;- Demonstrated support of USCRI’s values by exhibiting respect for others, maintenance of confidential information and an appreciation of a multicultural workplace;- Spoken and written Spanish and English is required.TRAINING REQUIREMENTS- Satisfactory completion of USCRI’s Orientation and Training; and- Complete additional training as identified by supervisor or Human Resources.**PHYSICAL DEMANDS**- Use of manual dexterity, tactile, visual, and audio acuity;- Occasional liftin