Technology Production Services Specialist
hace 3 semanas
This position will be responsible for running the day to day operations of the technology platform for Risk and Finance Applications focused on Production Support. Work activities specific to Production Services roles include Problem/Incident Management, Change Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, & vendor engagements. Previous experience leading Application Support teams.**Responsibilities**:- Gatekeeper and governor for all production change related activities/releases as well as team processes and procedures;- Participates with management discussions in the development of technology products, service standards and development efforts that impact the client/business area;- Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests;- Responsible for team triaging, vendor engagements, and troubleshooting;- Production Support Management for Vendor and Internal Developed Local Applications (L1 and L2). SME enriched support. Vendor liaison for L3 Support;- Business Support for Vendor Applications Functions and Processes;- Production Environment Stability: making sure the Applications are up and running;- Production environment monitoring;- Change & Release Management for the supported Applications;- Local Management Support for Global Patches and Releases.Core skills and requirements- Degree in Systems Analysis, Computer Science, Computer Engineering, Information Systems or similar;- Fluency in English (written and spoken);- Experience in user interaction in International Financial Institutions;- Experience with providing generic solutions and avoid re-occurring of incidents and proactively monitor the production environment and identify the potential incidents;- Previous experience in Monitoring Tools, creating Dashboards and adding Infrastructure and Application pieces to be monitored (i.e. Splunk, AppDynamic, ITRS, Zabbix);- Strong knowledge on SQL databases, being able to manage release management and address performance issues;- Experience Supporting Java and.Net Applications;- Ability to suggest and implement ideas for enhancing the customer experience and implementing best practices for cost saving;- Strong Analytical/Troubleshooting skills (isolate components and identify root causes);- Strong knowledge in ITIL (Certification is a differential);- Well-rounded understanding of DEVOPs and SRE is a strong differential;- Operating systems: Solaris, Linux, Windows;- SQL (Intermediate level);- Good background of infrastructure disciplines (Network, Servers, Storage, Messaging Queue);- Ability to exhibit a strong sense of urgency for high severity incidents and to assess the customer impact and provide tactical solutions;- Excellent communication skills and ability to write concise and clear reports in Portuguese and English;- Must be a problem solver, work collaboratively and positive attitude facing stressful situations.**Job Band**:H5**Shift**:**Hours Per Week**:40**Weekly Schedule**:**Referral Bonus Amount**:0
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Mexico Technology Production Services Specialist
hace 3 semanas
Ciudad de México Bank of America A tiempo completoThis position will be responsible for running the day to day operations of the technology platform for Risk and Finance Applications focused on Production Support. Work activities specific to Production Services roles include Problem/Incident Management, Change Management, Release/Deployment, Operational Readiness, Capacity/Availability Management,...
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Mexico Technology Production Services Consultant
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Ciudad de México Bank of America A tiempo completoThis position will be responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Change Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production...
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