Customer Success Manager

hace 2 días

Ciudad Juárez, México North American Production Sharing A tiempo completo

**Description**:The **Customer Success Manager** manages the day-to-day operational business between the customer and the company (formerly Inside Sales). They are in constant contact with customers. Customer satisfaction is the main focus of their activities. Customer Success Managers manage the customer relationship and are responsible for commercial terms. They are in charge of “nurturing” the existing customer relationship to increase satisfaction, profitability, and drive growth.**Tasks and Responsibilities**:- Participate in the "CST" providing customer support.- Enter quotes in SAP. Review quotes with the customer, including cost/labor and profit margin follow-up.- Communicate PPV (Purchase Price Variance) to the customer and follow up on additional material charges, including unforeseen charges required to complete the project.- Receive purchase orders.- Manage the entry of customer orders in SAP and address exceptions and issues as they arise.- Keep the customer informed about the delivery of finished products after reviewing with the planning team.- Review work orders and make system adjustments.- Conduct CTB (Cost to Build) reviews and resolve material shortage reporting issues.- Monitor orders, plan, and expedite when necessary.- Act as interface and communication channel between the customer and internal team.- Execute the Dispo Cockpit Operations (DCO) report. Instruct the Customer Buyer to purchase material for new orders.- Perform general administrative sales and support tasks.- Manage folders, documents, and project information.- Accompany customers during company visits.- Support complaint handling and repairs.- Enter data and manage customer contracts.- Perform post-calculation of material and labor costs at project completion.- Create PS (Production Specification) for the customer's finished products.- Communicate shipping/delivery information to the shipping department and assist in resolving import/export issues.- Follow up on shipments (After-Sales Service).- Initiate ECNs (Engineering Change Notices), both internal and external.- Provide support for RMAs (Return Merchandise Authorizations).- Maintain an overview of all projects, including all delivery schedules.- Resolve invoice/claim issues.**Required Knowledge and Skills**:- +5 years of experience in purchasing electronic products using provided tools.- Excellent communication and customer service skills.- Working knowledge of MS Office (with emphasis on Excel).- Proficient in MRP/ERP software (preferably SAP).- Advanced level of English.- Understanding of different component distribution channels.- Strong negotiation skills required.

  • Customer Success

    hace 2 semanas

    Ciudad Juárez, México Canonical A tiempo completo

    Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers,...

  • Customer Success

    hace 2 semanas

    Ciudad Juárez, México Canonical A tiempo completo

    Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers,...

  • Customer Success Manager

    hace 4 semanas

    Ciudad de México Teradata A tiempo completo

    Are you passionate about making organizations smarter and analytics driven? With all the investments made in analytics, it’s time to stop buying into partial solutions that overpromise and underdeliver. It’s time to move from a siloed, proprietary, and retrospective approach to a unified, available, and answer-oriented model. Only Teradata leverages all...

  • Customer Success Manager

    hace 2 días

    Benito Juárez, México TechTrex Inc.KioSoft Technologies LLC A tiempo completo

    KioSoft Technologies LLC (“KioSoft”) is a growing hardware and software company providing turnkey custom solutions for the Commercial Laundry, Vending, and other unattended Payment Industries. KioSoft has operations in the United States, Canada, China, Korea, and authorized dealers worldwide. We are looking for a proactive and customer-focused Customer...

  • Customer Success Manager

    hace 4 semanas

    Benito Juárez, México TechTrex Inc.KioSoft Technologies LLC A tiempo completo

    KioSoft Technologies LLC (“KioSoft”) is a growing hardware and software company providing turnkey custom solutions for the Commercial Laundry, Vending, and other unattended Payment Industries. KioSoft has operations in the United States, Canada, China, Korea, and authorized dealers worldwide.We are looking for a proactive and customer-focused Customer...

  • Customer Success Manager

    hace 2 semanas

    Juárez, Juárez, Chih., México EFEX A tiempo completo

    Sobre EFEX EFEX es una fintech enfocada en ofrecer soluciones de pagos internacionales y gestión de divisas para empresas en crecimiento en Latinoamérica. Nuestro propósito es simplificar la experiencia de las empresas al enviar, recibir y administrar pagos globales, integrando tecnología, cumplimiento regulatorio y atención personalizada. Propósito...

  • Customer Success Manager

    hace 2 semanas

    Ciudad de México Remote A tiempo completo

    **About Remote**:**All of our positions are fully remote. You do not have to relocate to join us!**This is an exciting time to join Remote and make a personal difference in the global employment space as a Customer Success Manager, joining our Customer Experience team.The Customer Success Manager acts as the customer's trusted advisor and advocate. The key...

  • Manager, Customer Success

    hace 2 días

    Ciudad de México Gigamon A tiempo completo

    At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots,...

  • Customer Success Manager

    hace 3 semanas

    Ciudad de México Lenovo A tiempo completo

    Description and Requirements The Customer Success Manager is responsible for managing post-sales customer relationships, coordinating service delivery, and ensuring billing accuracy across hybrid cloud environments. This is a key role that supports customer retention, expansion, and long‑term value creation. Serve as a trusted advisor and main post‑sales...

  • Graduate Customer Success Manager

    hace 2 semanas

    Ciudad Juárez, México Canonical A tiempo completo

    Join to apply for the Graduate Customer Success Manager role at Canonical3 months ago Be among the first 25 applicantsJoin to apply for the Graduate Customer Success Manager role at CanonicalGet AI-powered advice on this job and more exclusive features.The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at...