Internal Account Manager Ii

hace 2 semanas

Tecate, México Nordson A tiempo completo

**Job Summary**The Internal Account Manager will be responsible to servicing/managing customer accounts. They will be main site point of contact with the customer as well as the internal teams**Essential Job Duties and Responsibilities**- Dedicated point of contact between multiple manufacturing facilities and customer accounts, both internally and externally.- Responsible for communicating all customer concerns and goals to the relevant site.- Complete ownership of the customer experience, i.e., order received to product shipped.- Work with the site to turnaround customer requests, and inquiries within a timely fashion.- Delegate technical issues to the appropriate individuals/functions.- Where needed, engage with the correct site team to answer technical questions.- Close collaboration with Operations, Quality, PLM, RAMs and SAMs to ensure the optimal customer experience.- Known in the organization to be “the customer inside” and based on customer tier, respond at targeted service levels.- Understand the key internal stakeholders at a site and Div. level, work to “drive” coordinated customer responses between the different parties.- When requested, visit key customers for QBRs or critical meetings.- Identify new component opportunities by understanding interventional technologies (cross selling where possible).- Developing quotes and gaining approval on quotes when value passes defined thresholds.- Where needed work with Engineering to finalize quotes- Performs other duties and responsibilities as assigned**Education and Experience Requirements****Level I**- Bachelor’s degree in a related field preferred- 5+ years’ directly related experience in lieu of education- 3+ years’ experience in customer service management preferred**Level II**- Bachelor’s degree in a related field preferred- 8+ years’ directly related experience in lieu of education- 5+ years’ experience in customer service management**Skills and Abilities**- Collaborative team member and strong communication (written, verbal) skills- Good organization and time management skills- Able to work under pressure- Proficient with computers**Working Conditions and Physical Demands****Office Environment. **To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.**Travel Required**NoneMinimalEstimated _%

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