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This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.**Minimum qualifications**:- Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.- 2 years of experience reading/debugging in Java, C, C++, Python, Shell, Perl, or JavaScript.- Ability to communicate in English fluently to interact with regional customers and stakeholders.**Preferred qualifications**:- Experience with virtualization and containers (Docker, containers), Kubernetes, image repositories, container tooling (docker client, kubectl).- Experience with in-depth network troubleshooting, including collecting and reading packet captures.- Experience writing and executing SQL queries against large datasets and log files, to troubleshoot technical issues and analyze usage patterns.- Knowledge at a System/Network Administrator level of Linux/Unix or Windows systems, from kernel to shell, file systems, and client-server protocols.- Knowledge of data structures and concepts (e.g., HTTP Protocol, Web frameworks, and common Web Technologies).**About the job**:Our Technical Solutions Developers own our key customer issues and also provide support to our other support team. You will be a part of a global team that provides 24x7 support to help customers make the switch to Google Cloud.In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. Our Technical Solutions team is driven by customers and you will help drive the success of Google Cloud by understanding and advocating for our customers issues.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.**Responsibilities**:- Work as part of a team of engineers/consultants that globally ensure 24 hour customer support.- Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.- Develop an in-depth knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.- Work closely with Product and Engineering teams to improve the supportability, products, and interact with Site Reliability Engineering teams to drive high-quality production.Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
