Technical Solutions Engineer

Minimum qualifications:

- Bachelor's degree in Computer Science, Information Systems, a related technical field, or equivalent practical experience.
- Experience in reading or debugging code with one or more of the following: Java, C, C++,.NET, Python, Shell, Perl, and/or JavaScript.
- Experience advocating for customer needs.

Preferred qualifications:

- Experience with distributed, columnar, and/or analytic oriented databases or distributed data processing frameworks.
- Experience with open source distributed storage and processing utilities (e.g., Apache or Hadoop) and/or workflow orchestration products (e.g. Apache Airflow).
- Knowledge of TCP/IP concepts, Unix/Linux basic administration/commands, and Web Technologies.

**About the job**:
The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.

As a Technical Solutions Engineer, you will manage customer challenges and provide support to help customers seamlessly make the switch to Google Cloud.

In this role, you'll troubleshoot technical challenges for customers with a mix of debugging, networking, system administration, documentation updating, and coding/scripting. You will make our products easier to adopt and to use by making improvements to the product, tools, processes, and documentation. You'll help drive the business growth of Google Cloud by recognizing and advocating for our customers’ challenges.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology - all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

**Responsibilities**:

- Manage customer issues through effective diagnosis, resolution, or implementation of investigation tools to increase productivity for customers on Google Cloud Platform products.
- Develop an in-depth knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported challenges, and building tools for faster diagnosis.
- Act as a consultant for internal stakeholders in engineering, sales, and customer organizations to resolve potential technical deployment obstacles and improve Google Cloud.
- Identify customer challenges and advocate for their needs with cross-functional teams (i.e., Product Management or Software Engineering).
- Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support. Work non-standard work hours or shifts, including weekends.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.