Lead Management Executive

hace 2 semanas


Cancún, México Hotelbeds A tiempo completo

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.JOB DESCRIPTION:Verify client leads coming from e-registration or from lead lists share from sales teams to register them in Salesforce as new accounts or new branches.- Review open leads Vs SF manually (exclude existing ones or add new contacts in existing accounts)- Request missing information & confirm lead details- Support KYB/KYC Process when implemented within the processes established by the company- Identify potential “red flags” with frontline (fraud)- GO / NO GO: Create a new account in SF which provides the credentials to the client- Manage tech support errors (credential errors, atlas fail) with CXA, CS, GFS, Fraud, Technology.- Follow up account set up process (create cases, update SF with specific information like conditions, changes )- Reopening / closure of inactive clients (validate client details, confirm closure with no debt, resending credentials)You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.As well as an attractive benefits package you will be able to work:- Within an innovative, engaging and multicultural environment.- Have the opportunity to build strong and lasting business relationships and friendships from around the world.- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.


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