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México The Cervantes Group A tiempo completo

**Role Description**:**Job Duties**:- Infrastructure Support: Provide L1/2 support for the middleware platform's infrastructure, including dev/pre-production environments, ensuring smooth and efficient operations.- Document Processing: Support the platform in processing documents and their associated metadata, ensuring accurate and timely uploads into content management systems.- Issue Resolution: Troubleshoot and resolve technical issues related to the middleware platform, working closely with other IT teams and stakeholders as needed.- User Support: Provide assistance and support to end-users, addressing their queries and helping them navigate and utilize the platform effectively.- Coordination: Coordinate efforts such as meetings, work sessions, planning, and troubleshooting with various teams to ensure platform reliability.- Ticket Management: Manage ServiceNow (SNOW) tickets assigned for the middleware platform, including opening, assigning, and closing support and incident tickets, as necessary. Re-open cases, as necessary.- Reporting: Provide daily health check reports of the middleware platform (Monday-Friday) and SME logs and support where necessary.- Proactive monitoring and tuning of JVM/containers to prevent degradation.- Prepare evidence/logs (Kibana) and collaborate on audits/compliance.**Technical Environment**:- Experience with **Docker** containers and pods: oc debug, port-forward, probes (readiness/liveness), logs, and events.- **Kubernetes / OpenShift**:Deployments, Stateful Sets, Services, Routes, ConfigMaps, Secrets, Volumes/PVC, Horizontal Pod Autoscaler, rollout/rollback, oc / kubectl.- **Spring Boot**: configuration, Actuator (health/metrics), JAR packaging, profiles, JVM tuning, and properties management.- **Apache Tomcat**: administration, connector configuration, contexts, session management, and tuning for production.- Knowledge of traditional **middleware**(e.g., WebSphere/Liberty) and its container equivalent (migrations, JNDI dependencies, data sources).- Observability/logging: ELK/EFK (Elasticsearch, Logstash/Fluent, Kibana)—searches, dashboards, parsing, and alert creation.- Monitoring and APM: Prometheus/Grafana, commercial tools (Dynatrace, New Relic), and JVM metrics (GC, heap).- Integration and messaging: familiarity with JMS/IBM MQ/RabbitMQ/Kafka (connections, tuning, troubleshooting).- Scripting and automation: Bash, or similar, to automate operational tasks and log parsers.- Databases and connectivity: JDBC, pool tuning (HikariCP/etc.), DB latency troubleshooting.- Incident management and runbooks: creation and maintenance of operational playbooks. Networks and security: SSL/TLS, certificates, network policies (NetworkPolicies), authentication/SSO (OIDC/Key cloak), service account management.**Education & Requirements**:- Bachelor’s degree in computer science, Engineering, or a related field.- Spanish (verbal, written) and Technical English is mandatory ( Intermediate)**Preferred Qualifications: not mandatory**:- Oracle/Java SE (or demonstrable experience with Java 8/11/17).- Courses in observability (ELK, Prometheus) or commercial APMs.Tipo de puesto: Tiempo completoSueldo: Hasta $1.00 al mesExperiência:- Middleware : 3 años (Obligatorio)- OpenShift: 3 años (Obligatorio)- Docker Containers: 3 años (Obligatorio)Idioma:- Intermediate English (Technical) (Obligatorio)Lugar de trabajo: Empleo remoto

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