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Director, Operations Central America, Andean

hace 3 meses

distrito federal, México Wyndham Hotels & Resorts A tiempo completo
```htmlDirector, Operations Central America, Andean & Caribbean

Location: Ciudad de Mexico, Ciudad de México, MX, 11000

Property Name: WHG Mexico

Req Id: 23670

Wyndham Hotels & Resorts is now seeking a Director, Operations Central America, Andean & Caribbean to join our team at WHG Mexico in Ciudad de Mexico, N/A.

Propósito: El Director de Operaciones de Centro América y Caribe, apoya la misión general del equipo de Operaciones de Franquicias al cultivar relaciones con los propietarios, entendiendo sus metas y necesidades individuales mientras reconoce la singularidad de cada hotel. El DFO optimiza el rendimiento de los propietarios mediante la entrega de soluciones innovadoras y recursos relevantes utilizando nuestra experiencia y red en toda la organización.

Principales funciones y responsabilidades:
  • Impulsar la participación de los propietarios para alcanzar los objetivos de rendimiento y aumentar la satisfacción de los franquiciados.
  • Desarrollar relaciones de confianza con clientes externos para educar, motivar e influir en la adopción de herramientas y recursos para mejorar el rendimiento.
  • Analizar datos para desarrollar y ejecutar estrategias que amplíen las oportunidades de generación de ingresos, impulsen el crecimiento y el rendimiento.
  • Lograr los objetivos anuales de servicio, rendimiento y KPI para impactar la rentabilidad de WHR.
  • Visitar a cada propiedad del portafolio definido y realizar Auditorías de QA anuales.
  • Comunicar las necesidades y expectativas de los clientes internos y externos.
  • Manejo de quejas y sugerencias de los clientes de manera eficiente y efectiva.
Educación y experiencia:
  • Estudios en Hotelería, Turismo o carreras afines.
  • 5 años de experiencia progresiva en un hotel o campo relacionado.
  • Experiencia en gestión de múltiples propiedades, incluyendo corporativas.
  • Certificaciones de la industria.
  • Excelentes habilidades de comunicación verbal y escrita para presentar material frente audiencias.
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