Quality and Process Excellence Lead

hace 2 semanas

Guadalajara, México Wipro Limited A tiempo completo

Guadalajara, Mexico- DOP- **Job Description**:- Quality & Process Excellence Lead- Skills (Must Have)- 1. Good data analytics, problem solving skills and Wipro transformation tools- 2. Experience in managing Quality/ Process Excellence initiatives with exposure to both front office and back office operations- 3. Experience have led/driven consulting projects- 4. Experience have worked in cross functional teams and demonstrated ability to drive change in the process- 5. Excellent oral and written communication skills- 6. Well versed with MS Office - Excel and PowerPoint and Visio- 7. English Fluency- Skills (Good to have)- 1. Exposure to high end analytics & Statistical tools like Minitab, SPSS, Tableau, Power BI etc.,- 2. Experience in driving high impact transformation projects involving technology and process re-engineering- 3. Understanding of Service/Operations domains- 4. Spanish Basic/Intermediary- Job Description- 1. Support process excellence initiatives and drive improvement projects- 2. Drive benchmarking and best practices deployment across accounts- 3. Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT/PCSAT risks.- 4. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.- 5. Drive projects to improve and maintain the profitability of the process.- 6. Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors- 7. Drive standardization practices on the floor and ensure strict compliance in internal and client defined processes.- 8. Monitor and drive compliance requirements through Internal Common Minimum standards (CMS), ISO 9001, etc.,- 9. Ensure all process metrics are met- 10. Lead quality report and dashboards- 11. Support in SOP and VSM creation- Educational Qualification- Any Graduate, B.E/B.Tech- Professional Qualification if any- Six Sigma Black Belt/Lean Certified/Trained- Skills (Must Have)- 1. Good data analytics, problem solving skills and Wipro transformation tools- 2. Experience in managing Quality/ Process Excellence initiatives with exposure to both front office and back office operations- 3. Experience have led/driven consulting projects- 4. Experience have worked in cross functional teams and demonstrated ability to drive change in the process- 5. Excellent oral and written communication skills- 6. Well versed with MS Office - Excel and PowerPoint and Visio- 7. English FluencyWe are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

  • Quality and Process Excellence Lead

    hace 2 semanas

    Guadalajara, México Wipro Limited A tiempo completo

    **Overview**:Quality & Process Excellence LeadEducational Qualification Any Graduate, B.E/B.TechProfessional Qualification if any Six Sigma Black Belt/Lean Certified/Trained**Roles & Responsibilities**:Skills (Must Have) 1. Good data analytics, problem solving skills and Wipro transformation tools2. Experience in managing Quality/ Process Excellence...

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