Quality and Process Excellence Manager

hace 2 semanas

Guadalajara, México Wipro Limited A tiempo completo

**Job Description**:

- **
- Job Title: Quality and Process Excellence Manager
- Req Id: 106833
- City: Guadalajara
- State/Province: Jalisco
- Posting Start Date: 10/28/25
- Job Description:
**Role**

Quality and Process Excellence Lead

**͏**:
**Industry: Telecom**

**Location: Guadalajara**

**Education: Graduate in any discipline**

**Experience: 10 plus years**

**Employment Type: Full-time**

**PRINCIPAL RESPONSIBLITIES**
- Lead consulting assignments and deliver business value to the customers through quality initiatives.
- Support process excellence initiatives and drive improvement projects in a complex and fast paced environment.
- Drive benchmarking and best practices deployment across accounts.
- Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
- Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.
- Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
- Drive projects to improve and maintain the profitability of the process.Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements.
- Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen.
- Drive standardization practices and ensure strict compliance in internal and client defined processes.
- Ensure all process metrics are met.

**͏**:
**CRITICAL SKILLS REQUIRED**
- Excellence head with a demonstrated history of working in the outsourcing/offshoring industry.
- Experience in managing Quality/ Process Excellence initiatives for Large Engagements.
- Must have led/ driven six sigma and lean projects.
- Hands on experience in driving large transformational programs involving process reengineering, analytics, automation etc.
- Must have worked in cross functional teams and demonstrated ability to drive change in the process.
- Excellent oral and written communication skills and should be able to manage internal stake holders as well as customers.
- Well versed with MS Office - Excel and PowerPoint.
- Exposure in driving high impact transformation projects involving technology and process re-engineering.
- Should be a certified BB from a recognised institute

**͏**:
**͏**:

- Mandatory Skills: Quality.

Experience: 8-10 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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