Customer Success Manager

**Join Our Growing Family at Gainsight as a Customer Success Manager**We are excited to introduce Gainsight to talented individuals in Mexico as we continue to expand our global family. Gainsight is a rapidly growing, venture-backed tech company revolutionizing Customer Success for businesses around the world. Our comprehensive, end-to-end Customer Success platform empowers organizations to grow faster by reducing churn, increasing upsell opportunities, and fostering strong customer advocacy.Our industry-leading platform enables companies to manage customer relationships effectively, monitor customer health, and transform how organizations prioritize their customers. Trusted by major companies like Box, Adobe, and Workday, Gainsight is the preferred choice for leading enterprises looking to optimize their Customer Success strategies.We are proud to be recognized by Forbes as one of the top 100 private cloud companies globally, celebrated by Inc. Magazine as one of America's fastest-growing private companies, and honored by Fortune Magazine as one of the great workplaces in tech.At Gainsight, we place a strong emphasis on diversity and inclusion within our core values. We promote a culture that celebrates individuality and inclusivity, welcoming all individuals regardless of race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical ability, veteran status, or age.We invite talented professionals from across Mexico to join our vibrant team, with offices located in various countries including US, India, Germany, Israel, UK and more. Be part of our journey toward remarkable growth and innovation at Gainsight, where your career and personal development can thrive togetherThe Customer Success Manager or Client Outcomes Manager (COM) will be joining our fast-growing EMEA Customer Success team responsible for delivering massive value to our customers located across the globe. On a day to day basis, the COM manages client engagements and works in tight partnership with the Client to do the following:Set strategic direction in Client’s use of Gainsight to address business challenges via a prescriptive approach to Customer Success and Gainsight configuration best practicesFacilitate setting outcomes and measurable objectives with the Client (“success criteria”)Hold Client and Gainsight accountable to delivering against success criteriaEngage across the Client's organization and works cross-functionally within Gainsight to identify opportunities and risks, and present recommendations & solutionsFacilitates conversations with Clients through a variety of tactics, including Challenger methodology, to ensure the client is on track to seeing maximal value from the Gainsight productOwnership for outcomes including risk management and mitigation, client's value realization, and Client & Gainsight's mutual success**_What You'll Do _**- Customer Consultation- Work with new and existing Gainsight customers to provide onboarding, integration, education and documentation to drive long term customer success & value with Gainsight- Strategically Configure, Test, Document, and educate both Gainsight and Customer resources on system design to ensure long term success- Recommend best practice use case of Gainsight based on understanding of customer’s business, use cases, success criteria for getting value, and data- Outcomes and Risk Management- Remain up to date on Gainsight product features and developed use cases to drive customers to best practice standards- Documentation- Produce internal best practices and customer user stories to strengthen the implementation process for the Corporate customer segment- Collaboration- Collaborate closely with Post-Sales team both in the US and in India- Collaborate closely with cross-functional teams to support the success of your customers, including Sales, Customer Marketing, and other Post-Sales functions- Maintain a highly organized and accurate task list, visible to project management and other project resources engaged**_What We're Looking For _**- Advanced or fluent in English Language (Writing, reading & speaking)- BA/BS Degree or licenciatura- 3+ years of recent technical experience is required using technologies such as Salesforce or other CRM and handling technical support cases for a B2B SaaS company, etc.- 4+ years of recent experience in Professional Services/Consulting/Customer Success- Experience working with cross functional teams within a customer organization to support a joint outcome- Demonstrated ability to communicate effectively via oral & written formats; PowerPoint & Excel skills are a must- Passion for customer success & excellence**_Additional Skills _**- Passion for Gainsight Values of Golden Rule, Success for All and Childlike Joy- Thrive in a fast pace environment with ability to prioritize and multi-task on the fly- Resourcefulness, creativity and strategic thinking for troub