IT Support Technician

hace 2 días

Ensenada, México Fender A tiempo completo

An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument; it's a cultural symbol that resonates globally.**About the job**:- Recommend and implement proactive or automated solutions to resolve recurring system related issues.- Utilize tools to assess the need for performance upgrades to systems.- Ensure the overall efficient operation of the company's computing environment.- Ensure that the computer systems are provided with appropriate network connectivity through Fender's existing LAN and wireless LAN.- Maintain an inventory of standard related hardware and software.- Maintain helpdesk notes and documentation concerning daily activities.- Interact with approved hardware, software, and services vendors.- Setup new user accounts within Active Directory and provision users for access to Exchange, VPN, and print services.- Perform basic security functions within a Windows-based network, such as: resetting passwords, changing file and directory permissions, enabling, or restricting access to network services.**What you need**:- College diploma or university degree in the field of computer science and/or 2 years equivalent work experience.- A+ and/or MCSE certifications preferred- Administrative knowledge of Windows and Office- Handheld Terminal Scanner knowledge a plus- Zebra Printer knowledge a plus- Build/configure servers from scratch- Cisco knowledge/certification a plus- Raspberry Pi knowledge a plus- SAP or other ERP systems knowledge is a plus.- Citrix knowledge is a plus.- USB barcode scanners is a plus.- Network printing is a plus.- Functional knowledge of Microsoft Exchange, Active Directory, FTP and TCP/IP- Excellent technical knowledge of PC and MAC desktop and laptop hardware.- Hands-on desktop/laptop PC hardware installation, configuration, maintenance and troubleshooting experience.- Equipment support experience with Apple products is desired.- Ability to read and understand technical manuals, procedural documentation, and OEM guides.- Ability to conduct research into PC issues and products as required.- Effective interpersonal, oral communication, written communication and relationship-building skills.- Ability to present ideas in non-technical language.- Analytical and problem-solving abilities.- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.- Experience working in a team-oriented, collaborative environment.- Strong customer-service orientation.**About Fender Musical Instruments**:

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