Dynamics 365 Fo Tier 1 Support Technician

hace 2 semanas


Ensenada, México Fortune Fashions Baja S. de R.L. de C.V. A tiempo completo

Descripción y detalle de las actividades**POSITION**:Dynamics 365 FO Tier 1 Support Technician**REPORTING TO**: Sr. Director of Business Systems**DEPARTMENT**: Business Systems*****KEY RESPONSIBILITIES**- Escalate complex issues to Tier 2 or the technical team when required.- Document all support activities, ensuring accuracy and clarity in both technical and non-technical terms.- Provide guidance to end-users on system navigation and basic functionality.- Assist with data entry, report running, and simple queries as needed.- Collaborate with IT and Business Systems teams to ensure timely resolution of user issues.Experiência y requisitos**REQUIRED KNOWLEDGE, SKILLS, & ABILITIES**- Basic understanding of ERP systems, preferably Dynamics 365 FO or Microsoft Dynamics AX.- Familiarity with Microsoft Office Suite (Excel, Word, Outlook, Teams).- Basic knowledge of relational databases and SQL concepts.- Strong troubleshooting and problem-solving abilities.- Excellent time management, communication, strong English, and organizational skills.- Self-motivated with a positive, team-oriented attitude.**DESIRED KNOWLEDGE, SKILLS, & ABILITIES**- Experience with D365 FO or other ERP systems.- Exposure to reporting tools such as Power BI, SSRS, or similar.- Understanding of REST APIs and system integrations (basic level).Beneficios- Beneficios de acuerdo a la LFT- Transporte- Utilidades garantizadas- Servicios medicos en planta- Comedor- caja de ahorro- transporte- utilidades garantizadas- servicios médicos en planta**Número de vacantes** 1**Área** Informática/Sistemas/TI/Programación/Software**Contrato** Permanente**Modalidad** Híbrido**Turno** Diurno**Jornada** Tiempo Completo**Horario**- Tiempo completo- Turno Matutino- Lunes a viernes**Salario mensual neto** $32,000 - $35,000 MXN**Estudios** Carrera con título profesional**Disponibilidad p. viajar** No



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