Automation General Manager

Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility. What we need The Automation General Manager is a hands-on technical leader responsible for ensuring the performance, reliability, and uptime of Symbotic’s highly automated warehouse system—including automated adapters, vertical lifts, robotic vehicles (bots), conveyors, controls, and supporting infrastructure. This role combines advanced electro-mechanical troubleshooting with strong people leadership, ownership of preventive and corrective maintenance programs, continuous improvement initiatives, and close cross-functional alignment with Operations, Engineering, SRTE, and customer teams. What you\'ll do Oversee daily operations of Symbotic’s automated system, including robotics, electrical and mechanical subsystems, and integrated software platforms. Conduct system performance assessments, analyze cause-and-effect relationships across automation workflows, and drive corrective actions and continuous improvement initiatives. Partner with engineering, technical support, and R&D to escalate, diagnose, and resolve complex automation, controls, electrical, or mechanical issues. Lead the execution of the site’s operating plan, ensuring alignment to financial commitments, KPIs, and reliability targets. Communicate operating plan targets, action plans, and progress updates to the site team according to the plan of record. Monitor performance metrics across throughput, uptime, quality, safety, and cost, providing clear reporting to customers and internal teams. Familiarity with high-level controls architecture (PLC → WES → WMS → customer systems) and how disruptions in one layer affect overall system flow. Ability to interpret automation system telemetry and translate performance insights into operational strategies and staffing decisions. Familiarity with SQL, Linux or Python and in building data analytic reports. Experience troubleshooting 3-Phase 480 electrical systems. Experience working with and troubleshooting servo motors, conveyance systems, pneumatics, and VFDs. Serve as the primary Symbotic leader on-site, ensuring exceptional service delivery and maintaining strong relationships with customer counterparts. Address customer issues promptly, ensuring alignment on priorities, expectations, and long-term success of automated operations. Lead, mentor, and develop a high-performing operations and technical team—including automation technicians, system operators, and support staff. Foster a collaborative, positive work environment that encourages innovation, cross-functional partnership, and continuous learning. Support staff through coaching, training, and development opportunities that strengthen technical and leadership capability. Drive a culture of continuous improvement focused on safety, quality, reliability, and system throughput. Ensure compliance with all safety regulations and company policies; uphold a culture where automation and system safety are foundational. Lead root-cause analysis, corrective action planning, and reliability improvements across electrical, mechanical, and software-based automation components. Lo que necesitarás / What you’ll need Bachelor’s degree in Logistics, Supply Chain, Manufacturing, Industrial Automation, Engineering (Electrical, Mechanical, Robotics), Business Administration, or equivalent work experience Minimum 7+ years of functional management and direct supervisory experience within a technology-driven or automated operations environment. Minimum 5+ years of direct leadership experience in operations, maintenance, automation, robotics, or system reliability. Strong knowledge of logistics, material handling systems, inventory control, and automated manufacturing or distribution environments. Experience interpreting automation telemetry, system event data, and performance dashboards (OEE, downtime codes, throughput analysis) to diagnose issues and optimize system reliability. Familiarity with end-to-end controls architecture (PLC, WES, WMS, customer host systems) and the ability to assess how disruptions in one layer impact total system performance and operational flow. Demonstrated ability to lead change, drive process improvements, and manage complex technical operations. Strong understanding of operational metrics, system performance management, and continuous improvement methodologies. Experience working with automated systems, controls, electrical & mechanical systems, PLCs, robotics, and integrated software platforms is highly desirable. Budget preparation and control experience. Ability to speak and write English. Nuestro entorno / Our Environment Up to 10% travel may be required; travel during onboarding/training will be up to 60%. A valid driver’s license and the ability to travel to client locations by car or plane are required. The employee is responsible for owning a credit card and managing expenses personally to be reimbursed bi-weekly. There will be steep stairs to climb into the structure; you may be required to routinely walk up and down stairs to navigate the automation structure. You will regularly be near railings that are high off the ground. Subject to environmental conditions, protection from weather conditions but not necessarily temperature changes. Must be capable of working in temperatures ranging from 105° to 32° Fahrenheit. Frequent ability to lift items weighing up to 50lbs and move items weighing up to 80lbs. Stand/walk for up to 10–12 hours and be frequently required to walk and reach with hands and arms. The employee is routinely required to work at heights of up to 45 feet and within restrictive areas of 24 inches, with ability to stand, climb, balance, stoop, kneel, crouch, or crawl. Must be capable of occasional and/or continuous sensing, seeing, hearing, bending, twisting, stooping, pushing, pulling, balancing, gripping, climbing, crawling, sitting, handling objects, and repetitive movement using both hands and feet. Must comply with all safety requirements and protocols, including Lock Out-Tag Out safety protocols and fall protection safety protocols. About Symbotic Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today\'s complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. #J-18808-Ljbffr