Account Manager
hace 3 días
**Beneficios**- Excelente esquema de comisiones- Plan de carrera y crecimiento- Capacitación pagadaPosiTrace by Global Fleet Management is a rapidly growing Canadian SaaS company specializing in GPS tracking, with a global footprint.We are currently seeking an **Account Manager **to join our team, based in Mexico, with a primary focus on managing and nurturing existing business** **accounts in Canada and US**. This role involves building and maintaining excellent customer relationships, as well as strategically developing these accounts for organic growth.**Responsibilities**:- Manage existing PosiTrace customer accounts as a brand ambassador.- Conduct regular account status checks for service users, ensuring they receive proper training.- Implement core functionalities tailored to each client's operations and requirements.- Consistently seek ways to improve client operations, optimize PosiTrace usage, and identify opportunities for upselling.- Ensure client satisfaction and proactively identify potential reasons for deactivation to retain customers.**Account Management**:Provide comprehensive account information, including billing details and contracts.Onboarding for New Users:- Generate access, set up accounts, and facilitate platform navigation for new users.- Assist with the seamless implementation of new units, ensuring proper installation within 15 days of delivery.- Guarantee correct device installation, platform configuration, subscription, and functionality.- Act as the main point of contact for daily client queries, mediating with technical support, operations, and finance.- Proactively identify and address potential issues before they become problematic.- Assume the role of Project Manager, taking charge of problem resolution and keeping clients informed.- Collect and document client feedback for consideration by the Product department.- Drive the referral program and encourage positive feedback on various platforms.- Invite clients to participate in interviews with the Marketing and Product teams.- Demonstrate a positive "consider it done" culture.- Upsell and cross-sell products and services to increase Monthly Recurring Revenue (MMR).**Requirements**:- Excellent spoken English- Excellent written English communication skills are imperative- Demonstrable experience in customer service or as a customer service representative.- Strong telephone communication and active listening skills.- Familiarity with customer relationship management systems and practices.- Customer-oriented with the ability to adapt/respond to different personalities.- Excellent communication and presentation skills.- Ability to multitask, prioritize, and manage time effectively.- Technical degree/Business degree.**Compensation**:- Base salary- Great commission structureWe recognize people to be a cornerstone of our continued success and offer long-term careers and competitive compensation packages and a great place to work, combined with the opportunity for personal and professional growth.**Salary**: $18,500.00 - $19,500.00 per month**Experience**:- customer service: 2 years (required)**Language**:- english (required)
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Account Manager
hace 3 días
Guadalajara, México Fair Trade Outsourcing A tiempo completoSomos una compañía transnacional con operaciones en México, Ghana, Filipinas y Estados Unidos. Nuestras oficinas en México están ubicadas en Concentro, en Zapopan, Jalisco.**ACCOUNT MANAGER****Beneficios**:- Horario: lunes a viernes 8:00am - 5:00pm (1 hora de comida)- Salario base $30,000 nominales al mes- Fondo de ahorro- Vales de despensa- 2 días...
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Account Manager Guadalajara
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Account Manager
hace 2 semanas
Guadalajara, México Positrace A tiempo completoPosiTrace by Global Fleet Management is a rapidly growing Canadian SaaS company specializing in GPS tracking, with a global footprint. We are currently seeking an **Account Manager **to join our team, based in Mexico, with a primary focus on managing and nurturing existing business accounts in Canada and US. This role involves building and maintaining...
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Account Manager
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Account Manager
hace 2 semanas
Guadalajara, Jalisco, México Uber A tiempo completoAbout the RoleThe Regional - Commercial Team, base in Guadalajara is looking for an Account Manager to drive the growth of our Hero SMB (Small and Medium-sized Business) portfolio. This segment represents a key opportunity to strengthen our selection and elevate restaurants performance across the city.In this role, the candidate will manage a portfolio of...
