Regional Technical Support Technician

Smart Vehicle 2.0 marks a new era, characterized by vehicles tailored to specific real-world uses.At U Power, we are dedicated to this vision, offering our standardized intelligent chassis to enhance our clients' projects, meeting their unique needs, and introducing Car-as-a-Service (CaaS) features.Our goal is to create electric vehicles for every category, catering to diverse user scenarios with low investment and short time-to-market.Join our team, where exceptional talent collaborates on groundbreaking challenges, paving the way for a revolutionary electric vehicle era.**Overview**:U Power is dedicated to delivering unparalleled after-sales support, tailored solutions, and proactive engagement to ensure customer satisfaction and drive continuous improvement. To support these activities, U Power is looking for a **Regional Technical Support Technician** to support our team in **Mexico City**, where we have introduced UP VANs to the local market. This role is responsible for providing technical support and after-sales service in the company's overseas markets while maintaining close communication with headquarters to ensure the timely transmission and implementation of technical updates.As a **Regional Technical Support Technician** you will;- Communicate with headquarters on a daily basis regarding technical support and promptly obtain and convey technical updates.- Provide technical support for on-site and regional users and participate in after-sales related business activities.- Assist headquarters in controlling the delivery quality of vehicles for customers and provide feedback regarding quality.- Track and handle changes in quality and technical requirements from headquarters.- Provide technical support for customer vehicles.- Respond to customer complaints, identify root causes, and formulate regional emergency solutions.- Assist headquarters in completing emergency repairs and other tasks.- Travel to regional dealers to provide on-site support.- Resolve urgent issues that come up from the customer side, both off and on-site.- Help dealers establish a complete service system and gradually optimize service processes.- Handle claims and judge the reasonableness of claims from a technical perspective.**This is a remote Independent Contractor position located in Mexico.****Applicants must be willing to travel at least 30%, including international trips, primarily to Latin America and Asia.****Qualifications**:- **Fluency in both English and Spanish required**:- Experience in operation management, workshop utilization, parts inventory management, and user satisfaction management.- Work experience as a service center director, service manager, front-desk service consultant, or technical support engineer in a similar role.- Experience working for an automobile company or in a service center.- Experience in automotive electrical maintenance or high-voltage maintenance of EVs.- Ability to diagnose, troubleshoot, and perform simple repairs on EVs- Have a high-voltage EV maintenance certification- Excellent communication skills with the ability to cooperate closely with the overseas headquarters team.- Comfortable taking regional business trips and with the ability to adapt to cross-cultural differences- Strong problem-solving skills with the ability to handle emergency situations- Proficiency in relevant office software and tools.- Experience using diagnostic tools to interpret vehicle DTC data.**Job Type**: ContractApplication Question(s):- Are you willing to undergo a background check, in accordance with local law/regulations?- Are you legally authorized to work in Mexico?**Experience**:- Vehicle Technician : 2 years (preferred)**Language**:- Spanish (required)- English (required)Work Location: Remote