Customer Support Leader

hace 4 días

Apodaca, México ABB A tiempo completo

**Customer Support Leader**:**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:The Customer Support Leader is the first point of contact for electrification customers and business partners in Mexico. In this role you need to adapt and implement customer operations strategy for designated area in accordance with the global support strategy. Ensure commercial support for internal and external customers. Proactively lead, develop and coach the order management team.**This position reports to**:Customer Support Manager**Your responsibilities**:- Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue.- Ensures support to the order management team during meetings, presentations and reviews with customers and provides support and clarification as needed.- Monitoring the status of orders.- Works together with Division and Country counterparts to make optimization plan for the local division to increase operational excellence and customer satisfaction in the sales process.- Ensuring that inquiries are resolved and providing assistance in any necessary escalation.- Implements and ensures compliance with global and local standards, rules, tools, policies and processes related to operations/project execution and shares functional best practices and lessons learned across the organization.- Ensuring a positive customer experience by giving them regular updates and clarification.- Observing the overall process and trends across inquiries and identifying improvement areas.**Your background**:- 5 years of experience in similar positions as customer support leader or similar, working as customer support electrification products in the electrification market.- An agile and proactive approach, with a demonstrated ability to take ownership of customer issues.- Knowledge of principles and practices in customer service.- Knowledge of salesforce and SAP.- A collaborative, solution-focused approach, and strong written and spoken communication skills.- A Bachelor´s degree in Business Administration, Industrial Engineering or related.- Advanced English level is required.**More about us**:

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