Customer Service Senior
hace 4 semanas
**Job Details****What are you going to do?**Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.**How will you do it?****Order Processing**- Order input in internal ERP (Migrating to SAP)- High volume inbound calls- Send order confirmation to the customer (confirm delivery date based on ATP, partial delivery allowed, etc)**Backorder monitoring and order management**- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.- Maintenance of planned shipping days (delays, customer requests, etc)- Handle customer order cancellations (DOA)- Monitor call-off orders**Handling non-conformities and complaints**- Issue internal complaints and RMA if required. (Salesforce/SAP)- Send customer receipt confirmation of complaint- Follow up and coordinate internally on solution and corrective actions- Inform the customer about corrective actions or escalate/involve the account manager- Action on solution and corrective actions- SAP and Salesforce credit-note procedures (DOA)**Enquiry handling**- Handle customer questions on deliveries, delays, problems, etc.- Follow-up on pending basic quotes- Coordinate approach with Inside/outside sales representative**Customer care**- Handle customer questions effectively and in a service-oriented manner- Follow up on actions requested in sales representatives call reports- Inform customers about changed delivery times and equivalent products**Filing & miscellaneous**- Case Management in Salesforce- Support debtor control on collecting accounts receivable- Keep customer details and price agreements up-to-date.- Collect, share and document leads, projects, competitor details**What are we looking for?**- Bachelor’s degree in business, international relations or related.- High English Proficiency (written and spoken).- Customer-oriented with a focus on details- PC skills/ MS office- Problem-solving- Experience in international calls (High volume inbound calls)- Knowledge on SAP is a plus.
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Customer Service Senior
hace 2 semanas
Saltillo, México Johnson Controls A tiempo completo**Job Details** **What will you do? Job Scope & Purpose**: Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. **How will you do it? Essential Job Responsibilities**: **Order Processing** - Customer service via Nice system...
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Customer Service Senior
hace 3 semanas
Saltillo, México Johnson Controls A tiempo completo**What will you do? Job Scope & Purpose****Order Processing**- Order input in internal ERP (Migrating to SAP)- High volume inbound calls- Send order confirmation to the customer (confirm delivery date based on ATP, partial delivery allowed, etc)**Backorder monitoring and order management**- Monitor the customer backorders in conjunction with Customer,...
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Agente de Servicio Al Cliente Bilingüe
hace 18 horas
Saltillo, México Customer Service IS A tiempo completo**Vacante para la empresa Customer Service IS en San Nicolás de los Garza, Nuevo León**: **Agente de Servicio al Cliente Bilingüe (Modalidad Híbrida) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando...
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Customer Service Representative Senior
hace 1 semana
Saltillo, México Johnson Controls International A tiempo completo**What will you do?** Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. **How will you do it?** **Order Processing** - Order input in the system (different order types) - Incoming calls management - Send order confirmation to...
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Customer Service Representative Senior
hace 6 días
Saltillo, México Johnson Controls International A tiempo completo**What will you do?**Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.**How will you do it?****Order Processing**- Order input in the system (different order types)- Incoming calls management- Send order confirmation to customer...
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Customer Service
hace 18 horas
Saltillo, México Head Hunter A tiempo completoPLANTA AUTOMOTRIZ EN SALTILLO COAHUILA SOLICITA CUSTOMER SERVICE Titulado 2 años de experiência en el puesto Atención a clientes Facilidad de Palabra Solución de problemas Inglés avanzado Indispensable Tipo de puesto: Tiempo completo, Por tiempo indeterminado Salario: $30,000.00 - $35,000.00 al mes Horario: - Turno de 8 horas Lugar de...
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Customer Service Representative
hace 3 semanas
Saltillo, México Johnson Controls A tiempo completo**Job Details****What are you going to do?**Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.**How will you do it?****Order Processing**- Order input in SAP / JDE (different order types)- Send order confirmation to customer...
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Warehouse Customer Service
hace 18 horas
Saltillo, México SER-ES A tiempo completo_Empresa nueva en la zona de Ciénega de Flores de giro Automotriz solicita;_ **Warehouse Customer Service** **Requisitos**: - Inglés Avanzado (Conversacional) - A partir de 2 años de experiência en los departamentos. (Customer Service, Warehouse, supply chain) - Manejo de portal de clientes. - Seguimiento a embarques en expo a los clientes. - Manejo...
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Material Planner
hace 6 días
Saltillo, México Quality Service A tiempo completo**2 vacantes disponibles.**:- ** Sexo**:Indistinto.- ** Estado civil**: indistinto.- ** Salario ofrecido**:$25,000.00- ** Prestaciones**:De ley + 45 días de aguinaldo, 10 días de vacaciones, 80% Prima vacacional, Vales de Despensa 10%.- ** Lugar**:Saltillo, Coahuila.- ** Horario**:De lunes a viernes 7:30 a 16:30 hrs.- ** Habilidades requeridas**:De 1-2...
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Material Planner
hace 1 semana
Saltillo, México Quality Service A tiempo completo**2 vacantes disponibles.**: - ** Sexo**:Indistinto. - ** Estado civil**: indistinto. - ** Salario ofrecido**:$25,000.00 - ** Prestaciones**:De ley + 45 días de aguinaldo, 10 días de vacaciones, 80% Prima vacacional, Vales de Despensa 10%. - ** Lugar**:Saltillo, Coahuila. - ** Horario**:De lunes a viernes 7:30 a 16:30 hrs. - ** Habilidades requeridas**:De...
