Senior IT Partner Expert for Digital Essentials and

We are looking for an IT infrastructure professional Country Digital Core Responsible. Single IT Digital Core Services responsibility for countries. This ensures a holistic view on all local and global services on a (Lead) Country level.Areas of Responsibility:- Digital Core Services Support:- Support of local setup for every Digital Essentials/Platform Service project, Service Implementation or Major Service Change.- Advise and develop local country services to meet local demand and regulations where/if global services cannot accommodate. Implement independently global strategy and architecture integration.- Demand Management:- Advice on and collect IT Infrastructure related demands and ensure end-2-end demand fulfillment to customer and other IT functions for the (Lead) Country.- Service Quality & Provider Management:- Ensure service quality for local, digital Essentials and Platform services and collaborate with related Value Centers for global services.- Manages providers for local service or global services with local component. Collaborate and involve with service owner and contracts management when services or providers do not perform or meet KPIs.- Service Lifecycle and Service Management:- Service Lifecycle and Service Management for all local provided IN Services, or global services with local component.- Escalation Management:- Accountable for fast escalation and support problem resolution for all Digital Essentials/Platform Services/Projects. Ensure feedback loop to respective partners and functions.- Develop and implement independently ideation based on opportunities of digitalization business.- Aligns and implement with Siemens IT strategy and architecture (focus Digital Core Services).- Leads technology trend scouting, searches and evaluates innovation ideas.- Manages and implements independently the change associated with Digital Transformation (focus on Digital Essentials and Platform Services).- Lead and implement key initiatives digital essential initiatives cross country on a larger scale.Dimension of Function/Volume:- Responsible for the delivery of business critical digital core services and technology based projects involving global teams of Service Owners with individual projects potentially costing >1M and having significant business impact e.g. ensuring sales growth.Key numbers:- Covering IT services used by between 2,000 and 20,000 employees (within one or more countries)- Responsible for IT budget sometimes >10M €- Working across all time zones in large inter-cultural setting- Objective to influence digital revenue and drive adoption of IT solutions across DI, SI, MO, SFS.Key measures:- Customer and User Satisfaction- Service Reliability/Availability- Creating business value, e.g. by Innovation or Digitalization- Cyber security- User Adoption rate for agreed toolsContacts (internal/external):- RC-xx IT,- Service Owners/Managers in all IT services units- IT Cross Functions and Governance- Business IT- IT FIN- GBS- Advanta- External start-ups- External research agencies- External IT and industry networksRequired Knowledge/Skills, Education, and Experience- Minimum a University Degree (Graduate/Post Graduate) in Sciences, Technology or Business- At least 10 years experience of consulting / service management experience in technology industry- Experience in IT / digital technologies solution/service development- Experience of working in medium to large projects- Working knowledge of agile methods, preferred- Experience of working in multi-cultural teams / international environment- Has a solid background with early customer validation in rapid learn-build-test cycles with focus on achieving customer value.- Maintains technical expertise on all new digitalization products, tools, and systems- Change management knowledge in the areas of digital business models, IT innovation, process digitization, customer experience, and/or user enablement.- Agile mindset for quick learn-build-test cycles with focus on achieving customer value- Fosters a digital mindset- Thinks and collaborates in ecosystems**Organization**: Information Technology**Company**: Siemens, S.A. de C.V.**Experience Level**: Experienced Professional**Full / Part time**: Full-time