Senior Trainer, Baggage Management

Overview:**_ WELCOME TO SITA_****Ready to redefine air travel? The journey starts here, with you at SITA.****ABOUT THE ROLE AND THE TEAM**Reporting to the Head of Portfolio Training, you will be a part of the SITA Strategy & Growth Enablement, Portfolio Training team, responsible primarily for customer trainings on Baggage Management portfolio and occasionally supporting our sales teams with product knowledge.**Travel**- Up to 50% global travel might be required as per customer training requests.**WHAT YOU WILL DO****Training Delivery**- Deliver hands-on training sessions (virtually and onsite) for multiple Baggage Management products to customers around the world, both virtually and on-site. This role may require conducting virtual sessions across different time zones from your home location and occasionally includes training internal SITA teams.- Maintain up-to-date, organized training records, including certifications and performance evaluations.- Coordinate with Project Managers and customers to develop tailored training plans for extensive projects.- Work closely with the Commercial Teams to support value proposition for Go-To-Market (GTM) activities.- Collaborate with Solution Specialists teams to meet upcoming customer training requests.- Ensure seamless integration and availability of course materials for all training initiatives.**Aviation and IT Expertise**- Employ deep expertise in aviation operations and airport ground handling technologies.**Innovative Technology Integration**- Oversee the incorporation and management of advanced learning technologies, including remote and virtual learning environments.- Ensure the effective use of productivity tools such as PowerPoint, Excel, and Word.**Training Quality Assurance and Continuous Improvement**- Ensure impeccable customer trainings delivery.- Maintain high training standards and satisfaction.- Design and implement assessments to measure trainee understanding and competence.**Customized Training Solutions**- Design engaging and interactive learning experiences, adjusting training approaches to meet individual and organizational needs.- Maintain up-to-date, organized training records, including certifications and performance evaluations.**Project Management and Stakeholder Collaboration**- Coordinate with Project Managers and customers to develop tailored training plans for extensive projects.- Collaborate with Solution Specialists teams to foresee upcoming customer training requests.- Ensure seamless integration and availability of course materials for all training initiatives.**Subject Matter Expertise**- Serve as a Subject Matter Expert for both internal teams and external partners, contributing to the development of training materials and advising on training requirements for RFPs (Request for Proposals)- Advise on training requirements for RFPs (Request for Proposals)Qualifications:**_ EXPERIENCE_**- Bachelor’s degree in Education, Business Administration, Human Resources, or a related field. Master’s degree preferred.- Minimum of 5 years of experience in training and development within the aviation industry.- Demonstrated cross disciplinary collaboration across teams and developing innovative educational programs.- Excellent communication, organizational, and project management skills.- Proficiency in educational technology and e-learning platforms.- Knowledge of ITIL, Agile Scrum, and ITSM methodologies is highly desirable- Deep expertise in aviation operations and airport ground handling technologies.- SITA WorldTracer /Bag Manager systems and familiarity with modern baggage handling technologies.- Aviation industry background/experience**_WHAT WE OFFER_**At SITA, we disrupt the status quo, by empowering our people to pioneer innovations that touch the lives of billions. Bringing together diverse minds from across the globe, we foster a dynamic and positive workplace culture, that values our talented team members for their contributions and dedication. Check out our core benefits, enabling our people across the globe:**Flex Week**:Work from home up to 2 days/week (depending on the needs of your team and your customers)- **Flex Day**: Shape your workday to suit your life and your plans.**Flex-Location**: Take up to 30 days a year to work from any location in the world.**Employee Wellbeing**: We’ve got you covered with our Employee Assistance Program (EAP), available to you and your dependents 24/7, 365 days/year, and Champion Health - a personalized, proactive platform to support diverse wellbeing needs.**Professional Development**: Level up your skills with our training platforms, including LinkedIn Learning**Competitive Benefits**: Access competitive benefits tailored to the local market and your employment status.**For your security, during a SITA hiring process**: