Learning & Development Mgr

**Country**:Mexico**Location**:LOC5017: Carrier - Finance Shared, Galeana 469 Ote, Santa Catarina, 66350 Mexico**Job responsibilities**:- Plan, develop, and deliver effective technical training programs, using current knowledge and methods such as virtual live facilitation, in person sessions, e-learning, on-the-job training plans and workshops Partner with Segment and Hub leadership to understand their business strategy and supporting skills matrix to enable the effectiveness of our operations- Conduct needs analysis to assess training needs against skills matrix; Create comprehensive training and development strategy in partnership with CBS HRBP and plan to address gaps. Identify in-house training content and SME’s as part of training approach and address content gaps with external training options- Partner with Talent COE and HRBPs on soft skills training customization and deployment that addresses skill gaps- Partner with Onboarding Global Process Owner to create and deploy a consistent onboarding training plan for CBS new hires based on needs analysis outcomes; continue to assess and refine program- Implement training and development strategy with key success metrics to report to senior management; continue to monitor and adjust curriculum based on feedback and metrics- Evaluate training performance and the effectiveness of training programs, providing recommendations for driving innovation in the delivery of training content, capturing ROI and recommending new technology/tools to improve the effectiveness of learning programs.- Prepare training budget for department or organization- Ensure quality and consistency of training delivery and approach through training metrics and feedback- Ensuring new global tools are being utilized- Support knowledge transfer process and training and development in liaison with PMO team, HR and Global Process Owners. Support rollouts from Corporate to CBS as and when needed.- Drive continuous improvement through feedback processes to elevate performance of all**Education/Experience**:10-12+ years of progressive industry experience creating and leading effective training programs in a global, large-scale organization and collaborating multi functions and departmentsBachelor’s degree required in business, training, human resources.Online Training Tools, Training CertificationsProven experience in conducting needs assessments, gap analysis and effective training and development strategies to close gaps**Education/Experience**:- Strong leader with excellent communication (written and oral) and interpersonal skills- Facilitation & coaching skills- Experience in developing and customizing training content to meet needs of audience- Self-motivated and highly flexible, able to work creatively with limited supervision and respond to a fast-paced environment- Ability to work cross-functionally and to collaborate effectively across multiple stakeholders- Strong multi-tasking ability with a flexible approach and a willingness to travel- Ability to navigate and optimize learning solutions within a complex organizational structure**Skills**- Communication- Facilitation and coaching skills- Self motivated. Globally thinking- multitasking**Carrier is An Equal **Opportunity/Affirmative** Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.****Job Applicant's Privacy Notice**:Click on this link to read the Job Applicant's Privacy Notice